I opened an account because I was needing major supplies to keep in stock. I paid $ 44.00 for my order. So I waited for days. I got an email stating my order was delayed. No reason given. I went to the store within one week to check on the order that I paid for. Within a week I went to my store that I ordered curbside pickup for. They had just reopened at the beginning of June due to Covid. They said my order was cancelled. I did not cancel it. I asked about it and they said that sometimes their computer system just cancels orders for people. I saw that the charge still remained on my credit card. I bought 5 items while I was there by credit card. It was $ 24.00. I have determined that when you place an order there and pay for it that they keep your money and their merchandise as well! Still in dispute with them since June 4th and unresolved! What a way to treat a brand new customer who opened and account to do business there. I am closing my account and never doing business with them again. THEY ARE RIP OFF ARTISTS! Their computer later showed that the second order had been cancelled. It was indeed paid for by credit card and had been picked up by me because I shopped in person. They FAIL to provide any proof that I picked up the first order BECAUSE I DID NOT! BECAUSE THEY CANCELLED THE ORDER AND FAILED TO REFUND MY MONEY! THEY SUCK!

I purchased hopostery material. Cost around 156.00. I got somewhere around first of May. Thinking it was going to work out with hopostering chair I threw away receipt. The store refuses to put money on my card. I am not a sewer so what am I going to spend 156 on in that store. I need my money returned to my deft card. If your store sold clothes. Purses, shoes etc I could use a gift card. I would just b wasting my money to spend 156.00. Many stores can look up your receipt. Not them unless u have the register ,date,time and what u got. I can only get register and what I got,so I lost. U need to have an exception to the rule. I am asking to please have my money returned to my deft card.

Went to pick up party decorations and a woman standind im fromt fo tje store handing out a 20% text code sais she will show me how to get it when im ready to check out. I replied Great!
Well now I am checking out and asking the cashier about the 20% off you total purchase and her reply was " you only get it in your email . Other than that you CANT GET IT. So I had asked her to call the woman who was standing in the front because she is the one that offered the 20% off my sale today. The cashier (Lindsey)
again states that i couldent get the offer unless I got it from my email and wouldnt call Crista up to assist .? ! So i got out my cell phone to call the store as ask for Crista who had the discount text code and when the cahier Lindsey noticed what i was doing she then called up crista .
Your company should understand that customer service is KEY . good customer service will bring people back .
Due to very poor customer service , I will now take my business else where.

The Joann fabrics store 5885 Lincoln Ave., Buena Park, CA 90620. I want to make a formal complaint about this location closing five minutes prior to business hours posted on the door at 7 PM that is very unprofessional and it's not following business hours and I want this to be addressed. This has happened on other occasions so I recommend that you have a serious conversation with your management that is closing you could not close earlier than what is posted on business hours otherwise I will be making an additional complain until this is addressed.

6234 Commerce Palms Dr, Tampa, FL.
On 5-6-17, I provided the Negro assistant manager working this Saturday with a coupon for 40% off any one regular item. I explained to her that my phone did not receive data, so I could not use the same phone coupon for my two (2) items. She told me no she would not give me another coupon and would not give me back mine. Tore it up in my face and laughed. I a her for the district manager's number and she said no.

I've filled out your membership information for my mother FOUR TIMES, and I received a email from yoiur company at least three times. my mother has yet to received anything from your company and i've gotten tired of signing my mother up with a Fabric Company that doesn't care about their customers. We never had any problems with the company that use to be here , I guess we will have to start finding a new Fabric store to go to, or start ordering off AMAZON ,, they are a whole lot cheaper. My mother is 75 and she is very frustrated with your company. Another thing about your stores is that , they are very dark and depressing to go inand shop and your employers are very unfriendly and disrespectful.

I registered for a Joanne Fabric Sewing Class for 35.00 plus materials . I have my own machine that I just wished to familiarize myself with the new machine and brush up on sewing as it has been years since home economics classes given in High School . I arrived early to the class to meet the instructor whom spent the entire time complaining about her co-workers .
When the overbooked with little room to accommodate all that registered began the Instructor Marilyn felt it was her duty to yell at me and make me an example in her unorganized , unprofessional calls .
I walked out of the class as there was not enough room to spread my fabric to measure , cut etc...
Bottom line Joanne Sewing Classes are a $$$$ scam - Do not waist your time and money.
Joanne Custom Service is useless . The class was 1/7/2017 and the issue is STILL NOT resolved. Just one of may many complaint letters to Joanne Customer Service
I have two complaints NOT resolved. I will also be writing a review on social media in regards to your employees that scream at the clients during a purchased class .
On Thursday, January 19, 2017 9:34 AM, Customer Service <[email protected]> wrote:


Thank you for reaching back out to us. It looks like you have replied to an inquiry, ticket GS2064206, that we considered resolved. We will reopen your inquiry and follow up with you as quickly as possible.

If your matter needs an immediate response, please call us at 1-888-739-4120 Monday through Saturday between the hours of 9:00 a.m. and 7:00 p.m. Eastern time.

Sincerely,
Jo-Ann Customer Service

Ref:MSG6152229
I am still waiting a response - 1/22/2017 and I also start a real Sewing Class for eight weeks at Vogue for 120.00 and a real Instructor

I have found numerous errors on my receipt from fabric purchases. When the fabric is cut and the employee scans it, sometimes they scan it twice and don't correct the amount. I ALWAYS count the number of total cut fabrics I have and compare it to the number they print out on the bottom of the receipt before I leave the cutting table.

But, you also need to watch out at the cash registers. If you have coupons make sure they really scan them and look at the receipt before you leave. If you have a coupon for a regular priced item the computer should automatically take that percent off the highest non-sale item. We'll more than once I have seen it take off from the cheapest priced item. Just take your time and look at the receipt before you leave the counter and don't worry how long the line is. Your time is just as important!

I also had a coupon for 50% of regular priced thread and when I got home I noticed the discount was not given and the employee said it was scanned. I don't think they're doing this intentionally, but they are just very careless and don't follow thought to make sure customers are charged correctly.

I went to Joann Store October 11, got $89.42 in products. I signed the shopping in the credit card machine and the cashier handled me a blank recipt. I complained that the recipet was blank. She asked me to wait till she finish the next costumer. It was almost 6pm. So than the cashier told me that I should come back next day for a recipt because she could not print a copy for me, only the manager could do it. I asked for her to call the manager. I explained the situation. The Manager said that the store only could accept return if I had a recipt! How could i have a recipt if the cashier gave me a blank one? The manager said that I had to leave the store right away because the store had to be closed and I didnt have a recipt and they dont accept return without recipt. I called my credit card and capital one advised me to leave the shopping at the store because they would not charge me. My bill arrived and the bill was charged. I called capital one and they said that Joan Store provided evidence that I did shopped at their store, the evidence was a recipt signed ( I signed it at their machine, never got a fisical recipt). I have the whole situation recorded in my cell phone including the capital one advising me to leave the products in the store countertop. Now im paying for a product that I never got! Joann Store is a gargabe store, rude people, the manager was so miserable and incapable of understanding that the problem started because they didnt give me a recipt. The paper printed blank, they are liers, thiefs, dirty store. They need my money. I dont need their products. Im counting the days for this store to go bankrupt and close down. Feeling disgutted by their poor service.

I have been sewing for 45 years and have bought all my sewing needs at Jo Ann's since they opened. Every Christmas I can not go to your stores because of the strong smell of cinnamon, it gets into your air conditioning ducks and the heating systems also. That smell gets into the fabrics and every item in your store, I know I am not the only one that doesn't like the odor and complaining to the staff doesn't go anywhere .I have to wash or air out every item I buy there before I can use it. I make items for my family and friend for Christmas and birthdays I am sewing still 4 to 5 days a week. I am sure the dumb person that request the cinnamon smell be in the stores never goes into the stores while the cinnamon is in there if any time at all. My husband served 30 years in the military and sits in the car while I shop because he can not take the smell. I have to hold a tissue over my face even to breath. can't stay there more than 10 minutes and for get it if I am having breathing problems. When I return to the car we have to put down the windows to breathe fresh air cold weather or hot. Here in my small town area we don't have any other place to shop for fabric but your store. I had to give up making wedding dresses and prom dresses because you don't pre wash the fabric so how about it, have a meeting agree on it to remove it from all stores if it is in your vent system shame on you for hurting people with breathing problems. Our stores keeps the wood (where the smell is the strongest) inside the store and never takes it outside they just leave it there. They did put it outside a few years ago but now they leave the wood inside (doesn't do any good it still get that smell into everything) so do something for all of us get rid of it I hope you read this site and you will do something about it soon. It doesn't make people buy more thinking of Christmas they buy less smell doesn't work maybe Christmas music would put us into the mood of more spending of our money. Thank You

This is the 2nd time I've been in this store and the manager has been more interested in wrapping up ends of bolts instead of waiting on customers. Both times I've been in there when it was extremely busy and they were not waiting on customers in line like they should be. The manager and one other employee were rolling and pricing end of bolts. I've worked in a fabric store and I also owned one in the past and customer service should be your first priority and what they were doing could wait. The manager was also rude to her employee who asked a question on how to properly cut burlap. The manager said "Obviously you don't know how to do this". My grown daughter and I were there and we just looked at each other and so did a couple other customers when the manager treated her that way. Now I know this time of year is busy and can be stressful, but this was ridiculous.

Today, I purchased Duck Cloth. Online it was $9.99. In the store, it was $10.99. I want the store to honor their policy of 'price match." I was denied the "price match" because I wanted to used a 15% coupon. I feel the store stole my money and said 'ha-ha' ... we got ya!... and did THEIR NORMAL HAPPY DANCE!" Instead, I want to the store to realize that the "price match" should used as a "THANK-YOU for buying from us" tool. I also think the Assistant Manager "Tammi" should be coached on how to deal with customers on a professional level. As an Assistant Manager, she should have acknowledged how upset I was, and offered to call the Store Manager (or District Manager) to discuss my concerns. I want my money back that the store stole from me.