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Joe's Crab Shack

United States,
Texas

Consumer complaints and reviews about Joe's Crab Shack

bowen Send email
 
Aug 24, 2016

Horrible Food

I went to the restaurant today with a friend and ordered the Shrimp Alfredo w/ brocolli, it was horrible. Tiny baby shrimps were given, I couldn't even identify them at first they were so small and lost in the bland sauce. Two chunks of carrots were placed in the middle of the dish...really in Alfredo? The pasta was way underdone. This dish was just a mess. I sent it back.

One bite was enough to tell me this was a horrible mess gone wrong. One of the worse food experiences I have this year.

I told my sister of the experience and she said this is why she stopped going to your restaurants the food became terrible.

I believe you are going the way of Legal Seafood. You too will soon be going out of business in N.Y.
kat1096 Send email
 
May 16, 2015

Bad food

Wow went to Joes Crab Shack for my birthday, I always saw the Ads on T.V and always thought the food looks great, the people look like fun . Well it was such a waste of money, The crab was shrunk so little I didn't even get 1 bite. The lobster was so rubbery I could not cut it with the knife they gave us I laughed as I passed it to my father who knew it was all horrible and felt so terrible that I was so disappointed . I ended up eating 3 shrimp and a pc of sausage . The meal came to $60.00 and that was with the free appetizer which was ok, the vision is gone now and I would never recommend that place to anyone. The food was bad , I mean really bad. It stunk and it was filthy in the washrooms , garages over flowing and this was at a slow time before the dinner rush . So I imagine in my mind our food was just sitting in a steampot waiting for someone to order it . Bad birthday :( What a waste of money and a birthday . And needing a heart transplant maybe my last. :( Mu bucket list for the bucket meal poof done.
Clara payton Send email
 
May 8, 2015

Quality of service and professionalism of waitress

My family took me out to joes for pre Mother's Day diviner and it turned into a nightmare. When we were seated outside. It started off well then our waitress came out. Big mistake. She stared off good after that it was downhill. She acted like she didn't want to wait on us. She kept rushing us to order. We have frequent Janis particular location several times this is the worst service we have received yet. My daughter ordered the queen crab but she wanted the meal with the fries and corn she pointed to it on the menu. But she didn't get it. Also my husband and I wanted the biardi deal. But she brought all three of the same. When I let her know that the order was wrong she said she would change it a few minutes later she came back out with the three pots and said to keep it and she would just bring the sides. Twenty minutes later she bring back the sides. By that time we had completed the crabs. I felt the service was rude. The next time we saw her was when we requested the check. I did not want to makes scene I went out to my car and called the manager and spoke with her to file a complaint. I feel the treatment and service we receive was horrible to say the least. We spent $88.00 at this restaurant and I feel the service we receive warranted better the waitress name was Jennifer and the managers name is Stephanie.
[email protected] Send email
 
Mar 29, 2014

Fake crabmeat

Ordered a salad with lump crabmeat. Got IMITATION CRAB MEAT, and was charged for Lobster. The salad was suppose to have egg and other things. There were three little pieces of egg and nothing else. Did not get salad dressing as stated on menu. Will not go back there again.
hammonds Send email
 
Mar 24, 2013

Horible Food wow'

So' I had seen on Tv all theses Great Special at >> * Joes Crab Shack * In each time seeing your Ads: on T.V my mouth just watered wanting so bad to try your food... On March 12th I had a Doctors apt. In Mo. So on the way back home I told my Son,
We are going to stop in st.clair ( O'fallon ) and have lunch at Joes Crab Shack... So that we did!! going in with excitement I was so ready to order right then and there. My Son ordered some oysters at $1 a pc. Great Price if you ask me!! Although' I chose to pass... Not much a Oysters fan!! I was wanting one of those huge buckets full of goodies....... Such as the Lobsters, Crab Legs, Shrip, Sausage, Potatoes and good ol' corn on the cob!! Omg' I could not wait to get it.....
In the server bringing it to the table explaining everything to us beings it was our first time there.... I was just thinking''''' Okay-Okay!! Leave NOW!!! I'm so ready to dig into this Bucket of Goodies.........
In pulling out the Lobster I felt a GREAT DISAPOINTMENT!!! Wow' * Tiny * But...... oh well' I was ready for it despite the size. In taking my first bite' I felt as though I was pulling rubber off of a tire. Yuk!! flat nasty!! So I chose to try a potatoe..... Are you serious!! a bit on the raw side!! Okay' maybe it's because it's lunch and on a Tuesday?? Maybe?? So I grab a crab leg with my outh watering for it!! after all the fighting in cracking it open........ ohhhhh NO'''' REALLY?? Thats all the crab coming out of this!! as I'm looking deep inside for another bite....... Now I'm getting a bit upset!! So I go for the corn on the cob!! YOU HAVE GOT TO BE KIDDING ME.............. THAT CORN HAD NOTHING.... AND WHEN I SAY * NOTHING * I MEAN NOTHING!! ON IT... WITH EACH BITE I WAS BITING INTO THE COB NOT THE CORN. THE CORN WAS SO TINY YOU COULD NOT EVEN TATSE THE CORN...... MY SON AND I MAKE FUN OF THAT CORN TO THIS DAY!!!!! NOW I'M BEYOND BEING UPSET!! I'M DOWN RIGHT PISSED... I PAID $39.98 FOR A BUCKET FULL OF WHAT????? REALLY??? I WILL SAY' THE SAUSAGE WAS GOOD!! AND THANK GOD THERE WAS ENOUGH OF THAT TO ATLEAST GET A BIT FULL... AS I'M DIGGING IN FOR A FEW BITES OF WHAT PEEL AND EAT SHRIMP THAT WAS IN THERE.......... FIRST TIME GOING AND THE LAST!!! I CAN SAY THIS' I WOULD IN KNOW WAY TAKE MY FAMILY TO DINE AT JOES!! WILL NOT HAPPEN!! HONEST TO GOD' MY SON AND I TALK ABOUT THAT MEAL TO THIS DAY!! HORRIBLE.......... JUST HORRIBLE!! I WAS SO DISAPOINTED BEING ON T.V IT LOOKED SO-SO GOOD!! BUT AGAIN' EVERYTHING ON T.V MAKES YOU THINK IT' WORHT IT ALL...... WELL' NOT THIS PLACE. IT SADDENS ME TO SAY' WE WILL NOT BE GOING BACK......... LADONNA HAMMOND
[email protected]
Soligo Send email
 
Mar 17, 2012

the service and food

As we were seated at our table we waited for quite sometime before we were even approached for drinks and appetizers. We weren't given any silverware and rarely checked on once we actually received our drinks and app.. After our meals came, everyone said the food was okay, because it was fried, except for the King Crab Legs. We actually paid $30. for legs that I was shocked the waitress's manager even let her serve! I love working for a good crab leg but when there is no meat what is the point! The Claw, compared to my fork, was about half the size of the prongs and each of the joint were even smaller. The meat that came out, was about the size of a nickel! This is rediculous! This was such a waste of money, and Joe's Crab Shack is a total rip off, that company obviously doesn't care and is going downhill.
Disapointed Rfz Send email
 
Mar 17, 2012

the service and food

joes crab shack in oceanside ny served me the worst fried sea food ther breading is extremely salty and very spicy and there crab legs are very thin and not worth the workto remove the meat
Whythelongfaces Send email
 
Feb 29, 2012

Poor Service

Maui, people like that bitch about anything and everything. When I am out I call them sourpusses cause you can see the sucked lemon face they make very clearly.
Your Mom Knows Best Send email
 
Feb 29, 2012

Poor Service

Obvious SEO troll complaint.
Houstonpatron Send email
 
Feb 29, 2012

Poor Service

I received the worst service in my entire life at this Joe's Crab Shack located in Houston, TX. First we had to wait almost 10 minutes because there were not any clean tables (looking around I noticed about 7 tables that were dirty) after we were seated we waited another 15 minutes for the waitress just to come and greet us and take our drink order, needless to say by the time the waitress got to our table we were ready to order drinks, appetizers and meals! After waiting another 20 minutes our appetizer arrived and WE STILL HAD NOT RECEIVED OUR DRINKS!!! The waitress then asked if "we needed appetizer plates?" Having two adults and a small child at the table, I thought it was an odd question, because OBVIOUSLY we needed appetizer plates! At that point I was in total disbelief, after I responded "yes" to her lucid question, she then proceeded to go get the plates. My boyfriend (who has never wanted to leave a restaurant due to poor service) asked if we could leave! This experience was horrible!!! We spent 45 minutes in a restaurant and never even received our drinks! Undoubtedly, we left this Joe’s crab shack location without any plans to return again.
MauiAL50 Send email
 
Feb 29, 2012

Poor Service

Would you rather have been seated immediately, at a dirty table?

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