We had an emergency question regarding possible poisoning of our dog. They would not help unless I paid a $5.00 fee. I gave my credit card # for that. However I never authorized a membership to their service. They refused to refund the monthly fee of $29.00. They said that it was clearly stated on their website that paying the $5.00 was also enrolling you in their monthly service. When they were pressed, they sent a screenshot of this. The writing was so incredibly small, and it was illegible. What I did see(after the fact) was that they stated they would remind you 1 day before the so-called trial expires. I was not notified at any time. The only reason I became aware of it, was when I looked at my debit card bank statement.

The screenshot they sent shows how misleading this company was. Their representatives were unsympathetic and apathetic. Speaking to them only made me more frustrated. This is an unethical way to do business. If you have to trick people into buying your service, you don't belong in business!

We had an emergency question regarding possible poisoning of our dog. They would not help unless I paid a $5.00 fee. I gave my credit card # for that. However I never authorized a membership to their service. They refused to refund the monthly fee of $29.00. They said that it was clearly stated on their website that paying the $5.00 was also enrolling you in their monthly service. When they were pressed, they sent a screenshot of this. The writing was so incredibly small, and it was illegible. What I did see(after the fact) was that they stated they would remind you 1 day before the so-called trial expires. I was not notified at any time. The only reason I became aware of it, was when I looked at my debit card bank statement.

The screenshot they sent shows how misleading this company was. Their representatives were unsympathetic and apathetic. Speaking to them only made me more frustrated. This is an unethical way to do business. If you have to trick people into buying your service, you don't belong in business!