I had a fraud alert from my bank informing me a company called TCSTR.NET was trying to pull $49.95 from my checking account. I went to the company website, in which what they do as a business is so vague as to almost be laughable. Their home page says ONLINE AGENT at the top, and they state they are in the business of "Client Empowerment: we have the quickest, easiest answers for all our customers."

What? What do you DO?? I go to their 'About' page, and this is what it says, I kid you not:

tcstr.net experts will have the safe, quick, easy solutions that you need for all your questions. We are equipped with the latest and greatest experts who have been trained like nothing you have ever seen before, making your questions a cinch for us to answer.

What. The. Hell. DO YOU DO?!?! Answers to what questions? Which 3rd grader wrote your copy? Horoscopes are less vague than this garbage. After some digging, I found they are connected to Just Answer, which I have never used. The site does not recognize either of my email addresses, and hides behind the pathetically lazy tcstr.net screen.

This whole show is a scam.

How do I cancel membership of Just Answer ? As others have written "there is no unsubscribe" - I'm 93 - can someone HELP ?
email [email protected]

I am 92 years old called to get help with my computer booted up problem. The service technician was no help whatsoever, after trying one or two things he suggested a reinstall my Windows 10 operating system. That is outrageous! Was able to fix the problem on my own and I am having trouble finding a way to get a refund.

This site is a scam beware beware SCAM SCAM

Just Answer has been charging me $60 per month without my approval and without my knowledge. I talked to a person named Gerald who didn't know anything. I am a Senior Citizen and could not afford these charges.

The answer I got as to my original question didn't help at all.

Rip Off.

My dad was swindled into enrollment in this service where he didn't even know what he was signing for. Just like other shady services they prey on seniors in entering their credit card information. My 85 yrs old dad was charged $28/mo for 9 months until I caught the charges from the statement. The company hid behind 7-day cancellation policy which was extremely hard (even for me) and the customer service phone had terrible audio quality where we couldn't even understand what the operator was understanding. The operator mentioned that there was a refund for 90 days but again that was a lie because my dad only got refund for $28 ... a month. This is fraudulent and unethical.

JUST ANSWER *EXPERT
I did not want to be a member I don't have a login no . Why are you taking R 470 .00 every month.
I only used you once and I payed for it.

They never answered my question when I asked them. I tried to cancel and was told I would be charged $37 This is a scam They should be charged as criminals. This is just not right. Other people are being scammed too. Please do something

Keep getting charge $66 by Just Answer for a service I didn't request or want.
I am 82 years old and can do without this hassle.
Please help.

We had an emergency question regarding possible poisoning of our dog. They would not help unless I paid a $5.00 fee. I gave my credit card # for that. However I never authorized a membership to their service. They refused to refund the monthly fee of $29.00. They said that it was clearly stated on their website that paying the $5.00 was also enrolling you in their monthly service. When they were pressed, they sent a screenshot of this. The writing was so incredibly small, and it was illegible. What I did see(after the fact) was that they stated they would remind you 1 day before the so-called trial expires. I was not notified at any time. The only reason I became aware of it, was when I looked at my debit card bank statement.

The screenshot they sent shows how misleading this company was. Their representatives were unsympathetic and apathetic. Speaking to them only made me more frustrated. This is an unethical way to do business. If you have to trick people into buying your service, you don't belong in business!

Could not ask a question in the website because there is no a right option for it. . Called the customer service, it was just awful.
On the top it is impossible to send them email.

My me is Lila Boone On My 04 2020 I asked Just Answer a question for which I never received an answer the only answer was a ? and one other which info was al ready on the question I i asked , which was the year and i never received any kind of answer after that. I am willing to pay for the trial charge of $1.00 on May 4th. However the $50.00,charge on May 15th is an unauthorized charge so I am asking for a refund. If id not receive confirmation of same I will be reporting it to the FEDERAL TRADE COMMISSION as FRAUD .Meanwhile I have reported t it to my credit card and they suggested I try to re solve with what ever this Legal JA is i will be waiting your answer.

Suggestion You might take some time out and read the complaints on your company!
Respectfully
louise.boone @att.net

I've never had anything to do with "Justanswer"
on 17th April 2020 they debited my Mastercard AUD$66.00

The line item reads "Apr 17 Justanswer *Membership 1800727139 Us" 5546469018200209602497 66.00"

I note this *Membership 1800727139 Us" is identical to that in the complaint by "Eva Basca" dated Feb 18 2018.

I don't believe in 12 character co-incidences!!

This company is a rip-off. Used them 1 time. Called to cancel their service. Months later charge was still showing up on my statement. Called the company and they pretty much called me a lire saying I never saying I never called them to cancel since I never received a Email from them. Told them I had a witness standing beside me when I made the call and they still referred to me as being a lire. Told them it was their fault they did not follow through with my request to cancel but they still refused to credit me
this outfit is definitely fraudulent. Don't get caught in their web like I did.

I SIGNED UP FOR THE TRIAL MEMBERSHIP FOR 5 DOLLARS. I WAS TOLD I WOULD RECIEVE NOTICE TO CANCEL, I NEVER REV'D THAT TEXT OR E-MAIL. I SPOKE WITH JOSELITO D. AND WAS TOLD I WASN'T ELIGIBLE FOR A REUND. NOW THEY HAVE BILLED MY DEBT CARD 34.00 !!!

I Spoke to a supervisor name Russell, and he investigated my complaint and realize that I did cancel after the trial and refunded me
7 payments of 34 dollars a month.
Just Answers do have integrity and its a great company and I apologize for my previous comments that said the total opposite.

Sincerely yours,

Ravon Nichols

These people, everyone that works there are liars, thieves and full of Satan. They don't refund you the money they have stolen from you, and would rather argue with you and present their lies. God shall avenge his elect. I called to cancel several months ago, and assume it was cancelled and just realize months later they are still robbing me. When asked what happen to my cancellation, they said because I didn't respond to some email they sent out, is the reason they didn't cancel it. However I have never ever use their services, never, how would they assume that was the correct decision to make, when I had called and vehemently commanded it to be cancelled.

These people are evil, satanic, liars, and thieves. They all need to be arrested and prosecuted. I never order their service, never made one call and had been charged for months, and when I called to cancel it, they said they were and did not, it was months later when I realize they still were robbing me. I called and they said, the reason when I requested it to be cancelled that it wasn't cancelled because I didn't respond to an email they sent me.
The only comfort I have is in knowing vengeance belongs to God and I seriously pity these fools. They will suffer for what they are doing.

I keep getting charged for a membership I wish to cancel and I seem to be unable to do this.
It looks like a fraud.
Regards,
Ranald.

I requested an answer to a legal question and signed up for a $5 trial. I have been charged $92, as I was enrolled in a monthly program without my knowledge. I was told that an email was sent to me to inform about the monthly enrollment, but I never received it and when asked they said that they could not provide it to me. They hide being fine print and will not credit your account. The $5 trial is how they hook you in ... don't do it. I am reporting them to the Better Business Bureau.

An absolute ripoff and scam. Paid the $5 and got no answer. No refund and took $64 first then 2 payments of $84. Have canceled my card. Don't get sucked in. Do these people read these testimonials.

This company had good things going for them and they are obviously under new management which are crooks! I paid for my $5 answer, months later I noticed a recurring $28 charge which I never agreed to. Customer service said i'm not eligible for a refund and that the $28 subscription is clearly shown before submitting payment...IT IS NOT on the mobile version of their website (it is on Desktop)

As others have described, I asked an appraisal question and paid my $5 with a credit card. I received an answer within an hour and it was a reasonable response. What I came to discover several months later is that they were fraudulently charging me $28/mo as a "membership fee". I called and was told they couldn't find my e-mail address for my membership. Yes, the membership I never signed up for... but they were able to track me down through my credit card number. I was given a refund for one month, but will be going back for the other 2 until I get relief. Stay away from this scam!

As far as I am concerned, Just Answer is a scam. I needed an answer for a kitchen range problem a number of months ago and it was my understanding that my only charge would be $5.00 which I agreed to. However my bank statement since then has shown a $28.00 membership charge every month. I did not agree to a membership at all and contacted Just Answer by phone and on the internet earlier. I was told that my account was closed on 3/24/19 (I have a copy of Just Answer's reply indicating that the account was in fact closed). However, when I received a credit card statement today (4/22/19) there was a new charge in the amount of $28.00 DATED 3/26/19. Since I never agreed to a membership at all, I would like to have the account researched and give me a credit for any and all charges over the $5.00 that I originally agreed too.

One I did not open an account.cannot remember the question NEVER got an answer. If I was charged it would be no more than £5
I have just received my Bank Statement they have charged me £40 Fraud of £35 I am 75 short of money can you get it back for me I did not know anything about this charge until today. There is no UNSUSCRBE anywhere Me E Pym-Hember