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JustAnswer.com
United States,
Missouri
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Consumer complaints and reviews about JustAnswer.com
User920734
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Apr 2, 2012
No way to cancel
Contacted site to ask a lawyer a legal question. Paid $49 for the question, which was answered to my satisfaction. However, they signed me up for an unlimited subscription in which they are going to take money money from my credit credit card on a monthly basis. I did not approve this. Not only that, the site gives directions on how to cancel your subscription. It states, "To cancel, when you are logged into your JustAnswer account, click on the “My Account” link from the JustAnswer homepage, then select “Off” for your subscription under “Payment Information”." However, there is no such "Off" option for your subscription under Payment Information. The only option available is changing your credit card number. Contacted the company via their website but they do not respond.
User926379
Send email
Apr 2, 2012
No way to cancel
This means I agree with MY complaint! I never asked Just Answer a question! I called AARP "ask a nurse" about my son's blood pressure (which is free) and Just Answer ANSWERED it and charged me $38. Please credit me for this call and take me off wharever account you made without my permission! IF THIS CANNOT BE DONE, I WILL CONTACT MY LAWYER TO HELP ME. HIS NAME IS DENNIS HORTON.
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