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Karen

Malaysia

Consumer complaints and reviews about Karen

karencheong Send email
 
Apr 23, 2020

Bad Service Provided By KFC

Order bargain feast 10 pcs bucket at 12:20pm and mentioned delivery in 30 mins. Waited till 1:10pm, called hotline to check status and informed that restaurant will call me. Waited another 10 mins, no call received and called hotline again to check. Received call hp no 013-8703453 and informed that unable to send due to raining. What kind of this excuse do not send due to raining??? If raining whole day, that's means no need to send??? I told her my kids was very very hungry and same answer given cannot send. I argue with her and she said will send NOW. Called the hp no again at 1:50pm and she said unable to send due to my house address was exceeded their location, she send my order to another outlet and why don't informed me earlier??? After I called 3 times to ask and waited 1 hour +??? This is a really worst experience that I had. And I told the manager to cancel my order and return to my credit card. The attitude of the manager and staff really bad and rude. Suggested to hire or train staff to be more polite, good attitude and responsible.
Can't imagine KFC such as international company had this kind of terrible service. KFC need to look at this seriously as saw a lots of complaint being raised up.

Pls apologise and refund to my credit card latest by 24 Apr since I have cancel this order, otherwise I will raise this to goverment higher authority. Order no: KAREA9WNT

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