Very upset old man !! This company is business & money only !! I had already purchased their anti-virus, through the company that I bought my computer with. Kasper sky kept sending me a e-mail, trying to get me to .renew, I have to admit, I do not know much about computers, so I did renew, however they should have known that I already had their software. I made the mistake & paid them with my credit card for something I had in effect until months later. I had a very hard time getting a phone number for them, long story, short I am very disappointed in this company. I could not cancel or get a refund. Will never use them, if I have to go without a anti-virus. We should have never bought a computer as we are from the olden years & can be ripped off !!!