We purchased a Kenmore Elite Refrigerator (LG) from Sears on 10-16-16 and was delivered on 10-24-16. This was the biggest mistake of our lives! We purchased the Master Protection Agreement for 3 years for an additional fee of $379.99. I believe the Sears' representatives push for this since they know these LG refrigerators are junk.

The compressor went bad on 2-25-19 and couldn't get it serviced until 3-13-19. I'm not sure why they think you can go without a refrigerator for this length of time and not lose all of your food in your refrigerator and freezer. If they don't have enough service technicians in the area, they need to hire more so they can service appliances in a more timely manner.

It wasn't even 2 months later and the compressor went bad again. Same story again. We had to wait a couple weeks for the service technician to show up to determine that it was the compressor again, then we had to wait 2 more weeks for the part to arrive. When the service technician replaced the compressor and condenser coil, he stated that they are junk and it probably won't last long. This is really comforting to hear when you spend all of this money on a refrigerator that Sears claims is great but they definitely don't stand behind their products. The technician also stated that the noise that it was making was something that he couldn't fix. We would just have to live with it.

Once again, it starts with the ice maker not working and then the freezer is warmer than the refrigerator side. Now, it's 3-30-20 with the coronavirus pandemic happening and of course, the warranty has run out. It is 4-10-20 and the service technician just showed up this morning to inform us that it's most likely the compressor AND the condenser coil again. To replace these parts, it was going to cost us at least $500 and they only warranty the parts for 90 days but that does not include labor charges. I can't believe it! This refrigerator is only a little over 3 years old and we had to replace the compressor on it 3 times. They are absolutely junk and I don't recommend that anyone buys an LG (Kenmore Elite) refrigerator.