Date and time of incident: 26/7/23 @ 8.22am
Description: I used to take the train from Pulau Sebang-Batu Caves Line for work everyday. Due to signal clearance, expected time the train to move is 8.22 am at Kuala Lumpur station to batu caves. However, at 8.22am, there was an announcement which i consider unclear direction saying the passengers need to transit to another train platfrom (Platform 1 whereby the train is going to Tanjung Malim route). As a local people, the announcement still makes people misunderstood and cause all the passengers who want to go Batu caves change the train including tourists. The sound speaker was very low and i didn't hear they announce it in English as well. Supposely KTM should announce it cleary using right wordings and the sound must loud and dual language. Luckily at Bank negara i knocked the driver door and asked. I had to rush run here and there, change platform and to retouch card again need wait 3mins. Luckily i got the right train back. But i feel very sorry for those who are not aware maybe they are reaching Tanjung Malim out of sudden. This is so frustrating also as it affects my working time in, its late. Please ensure your driver punctual also if they got change of shift, so the train will not delay with no valid reason. Thanks. Please KTM we trust you can do better enhance this.