The company is not associated with the BBB, which is one thing I should have researched before buying their piece of garbage vacuum cleaner.
The vacuum is tearing up my carpet, and not picking anything up. I have tried contacting the owner for 3 weeks with no responce.
I have contacted the courts to sue them, because they DO NOT care about the consumer. All they care about is pushing sales on this HORRIBLE piece of equipment that they call a vacuum cleaner.

Syatt of jacksonville is one of the best companys i know. they have helped everyone that they have ever sold a kirby too. so you might just need to contact them again. I know that they answer the phone and get products out to thier customers all the time.