Submit a Complaint

Kohl's

United States,
Wisconsin

Consumer complaints and reviews about Kohl's

Mah2 Send email
 
Mar 21, 2012

Hassle Return

I returned some items from last year to Kohl's dept store with my receipt, that I had purchased on my credit card. The associate said that she had to process it as a return without a receipt and have the corporate office issue me a check for my refund within 7 to 10 days. It took almost a month to receive my refund and it came in the form of a merchandise credit. It took me half a day of calling around to get the issue resolved and I was rudely hung up on 3 times by the corporate operator in the process. I finally called the store mgr and will have to now go back to the store to cash in the merchandise credit to get my refund back. Kohl's claims to have no hassle refunds, but they are nothing but a hassle. They also have the practice of not putting prices on their online invoices making it a hassle to return things in the store because they don't know what the online price was. I am done with Kohl's and their rude employees, poor customer service and hassle refunds.
Formed Kohls Customer Send email
 
Mar 21, 2012

Hassle Return

I agree. It just happened to me through their Winston-salem store. They kept my returned merchandise and cheated my out of my money. It should be called "Bait and Switch" return policy. BOYCOTT KOHLS!!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username