Maybe with the amount of donuts she eats her fingers are too fat to fit in the box That could be the problem in the first place as to why they did not want a box.

I went to krispy kreme doughnuts outlet in plaza shah alam selangor yesterday and very disappointed with service i received from the staff there. I bought half dozen of doughnuts and wanted to dine in with my 2 kids. Unfortunately, without asking whether i want to take away or dine in, that staff simply put doughnuts in the box. When i told her i want to have it there, she just ask me to eat right from the box. She even added that's how they serve it. Thats not the first time i went there and i knew there's a side plate and cutlery provided. The way she serve and replied to customer is very unacceptable and disappointed. I hope this complain will be highlighted to the management and to improve their service.

Who in the hell eats donuts with cutlery?

"Who in the hell eats donuts with cutlery?"

She said she is from Malaysia, maybe customs are different there?

Customs shmustoms. The OP could have asked to be given a plate and cutlery and lifted the donut out of the box herself.