I have been a loyal Lancome customer for many years and ordered from their website many times. Two weeks ago, I ordered 2 products, and when I received my package, there was only 1 in the box. I called customer service and they told me they would speak to the manager and call me back within 24-48 hours. I never received a response. I wrote an email after 48 hours had passed, and they also never responded. Horrible customer service. I won't be back. Stay away.

I have also had similar issues with Lancome this year. I had an unpleasant experience with the Lancome counter at Belks. I emailed Lancome regarding the experience and received an email back from someone named Jennifer. She told me she was sorry about my experience and promised to send me a full sized bottle of Visionnaire. I sent my address and the information requested and two weeks later I had not received my product. I emailed customer service with a copy of the email and did not receive a response. I called customer service and was told by a supervisor she would investigate and call me back the same day. I did not get a call back and called the next day. I was told the supervisor was off and they were referring all the issues to corporate. I have given up getting my bottle of Visionnaire and plan to stop using Lancome after 20 years. There are too many good products out there for customers to be treated this way. I don't expect to hear anything regarding this complaint and I am sad that Lancome has tarnished their reputation in the market for cosmetics.