Today my elderly husband went to the local LCBO to purchase seltzers. Through no fault of his own, one can in his cart exploded. Staff reaction was over the top, embarrassing and very rude. He apologized profusely and they didn’t. There was no other customers in the store. You may consider customer service training for your staff.

I will be filing a formal complaint today about what happened last night in one of your stores.
I walked in to an empty store (no visible customers) at approx 8:35pm just prior to closing.
I walked in and wiped my feet. I proceeded to walk further than the mat and a staff member asked me 'where is your mask?' I turned to her and said that I don't have one I am exempt. I never had any problem before with stores and just a few nights before I was in the same store and the same worker was there unpacking boxes at the end of the cash area. I asked the cashier that night I they were throwing away the boxes and she said yes. I asked if I may have some. She said yes. I thanked her AND thanked the woman twice who was putting boxes there. She ignored me. I knew from her face that she did not like anyone who did not have a mask on. I was there with my husband that night. Last night she was on cash.
She treated me terribly. The over reaction that she displayed was uncalled for. As she saw that I was coming back to the cash, she backed away all the way to the other cash register approx 9 ft away. I put my money under the plexiglass and said I am NOT infected. She carefully took the money like it was infected. At that point I was so upset. I went down to the end of the plexiglass as she was getting my change (to take my purchase) and she clicked hard on the plexiglass and said stay behind here! I said KEEP THE CHANGE!! and I left. I was very upset. I went out and my husband was outside and I told him what happened. I had left my purse in the vehicle so I went into my purse and I got my inhaler for my asthma and Brought it inside. I entered through the exit door as to not contaminate the store (as what would be the impression) and I said I changed my mind I want my change back! Then I said ' here is the reason why I am exempt! and I tossed my inhaler on the closed cashiers counter. She was very rude and I was NOT going to get into other medical issues that I had. I left my inhaler there for her with my name on it. I came home and was wheezing and tight chest and stressed horribly. She said she has been going 'through this' since March referring to people like me. THIS IS NOT tolerated. The rules are clear....there are exemptions and we do NOT have to prove our reason(s) for not wearing a mask. This has to stop. Kathy

I wish to file a complaint about your location at Highway 27 ,north of Rexdale, next to the Fortinos. New location, but staff is rude & short tempered & short attention span. Both my wife & myself have experienced bad service at separate times with staff that cant be bothered making eye contact & cant be bothered checking inventory for specific brands. I will not go there again. These saps need to learn a bit of customer service from your Goreway Drive, Westwood Mall location staff. WHAT A DIFFERENCE !

cheers
Dan

The staff at the Highland store in Kitchener could use some customer service training,Today the cashier demanded that I put the empty basket in an out of the way place to make things easier for her. When I questioned her about this demand, she replied that she liked telling people what to do. I also heard an employee openly and clearly chastise a customer for inconveniencing her.

This is clearly inappropriate and unprofessional. In private industry it would not be tolerated.

More times than not I go to the liquor store in Perth & motts the works are sold out ,staff says they order it but lcbosendswhat they want ,if a product continuously sells out it only makes sense to send more
Good thing Quebec isn’t far from Perth & can’t wait till corner stores supply what’s in demand

More than not I go to the liquor store to buy motts the works Cesar’s & they are sold out ,I complain to staff & there answer is they order them but the lcbo sends what they decide
If customers constantly sell out a product do you think it’s only right to supply more of what customers buy ?

 One of the core values of LCBO WAS to value your customers and to provide engaging CUSTOMER SERVICE.
Their employees supposed to be welcoming, responsible, outgoing, creative, connected and ambassadors.
Their employees supposed to provide the HUMAN TOUCH that creates EXCELLENCE in the CUSTOMER EXPERIENCE.

Unfortunately the LCBO core values are not true, today I have received the poorest service a loyal customer can receive, I'm a frecuent
buyer at the location Wilson/Dufferin, in the past I did not experience a RUDE behavior until today.

Around 8:00pm the store was not busy, only few customers on the store, first I went to the cooler room, to get some beer, a female LCBO employee was stacking some beer on the shelves, I could not find the beer I was looking for and I asked nicely to the lady where that beer was located, she replied in a RUDE way, just look at the end of the isle, she did not have the customer service experience an LCBO employee should have.

I did not want to create an scene, and I went to get some wine, and decide to leave the store, when I was ready to pay, I put 6 bottles of beer and 4 bottles of wine on the top of the counter, the cashier AGOSTINO, and I supposed his manager called MARK, were working together I supposed as a TEAM, but both of them were RUDE, when I said that I will complain to the LCBO, they said that they are not scared and they do not care.

I hope LCBO take care of their businees, and called the attention of this BAD employees, that should be replaced for someone who wants to provide GOOD CUSTOMER SERVICE like in the PAST used to be.

All employees at Lcbo stores rude and have an attitude problem.
I hope they lose their job one day

I came in to buy a very expensive bottle of champagne. This was at 1:10pm, Nov 17, 2017.

The only cashier was extremely busy and so I took it upon myself to locate where the champagne might be kept (locked up - back corner area). I did not see any other staff on the floor. Please keep in mind it's "rush hour" for all the shops in the North York Centre as a high number of people take their lunch breaks between 12 and 2pm.

I had to go and speak with the only cashier twice, before she thought to finally contact the manager to unlock the cabinet. After 5 minutes, he arrives. He grabs the bottle of champagne and personally carries it to the cash. I thought he was going to personally ring the item through (as the line had grown even longer, and there was still only one cashier). I thought to myself, what amazing service (after having waited 10 minutes by this point). I WAS WRONG. He simply placed the bottle on the back counter and told me to get in line. He advised me that he wasn't a cashier and couldn't jump behind the register to assist the MANY patrons who were in line. He said he didn't know how to do cash. Really? He then quickly added, "I don't know where the other guy is ". I assume this "guy" was another staff member who knew how to work the cash....? From there, he just walked away and I went over to the back of the line. Another 10mins went by. I am incredibly disappointed in this experience. It's my first and LAST for this LCBO location. Especially given the LCBOs I generally buy at (Summerhill, Shops at Don Mills, Broadview/Danforth, etc.) are always filled with excellent and helpful staff.

In summation, at this location, the LCBO employs an individual as a "manager" who doesn't know how to provide basic customer service; doesn't know how to operate the cash register; doesn't know how to properly staff a check-out register during peak times; and, doesn't always know where his staff is at all times. Did I get that right? Very disappointed. Whomever hired this "manager" should be advised. And, this "manager", needs to undergo additional (repeat?) training in the area of management and customer service. I know there are many amazingly competent LCBO employees out there. I hope the person reading this is one of them.

Thank you.

* This has also been posted elsewhere.

i went to the lcbo today, i get the same thing everytime everyday same girl who id me everytime! for about 3 weeks, iv been telling my bf everytime i leave how its weird how she ids me but the other people don't when the see me everyday, so i felt like asking her so i ask why she said i have to everytime to everyone i said oh because no everyone id me when i come here everyday , the this rude lady... the manager who was older pipes in not even talking to her she ignorantly says well you do look awfully young and it the policy, so i said i do always get id, the manager replies again well who wouldn't i.d you i would everytime . I get that comment about everyday. so i said well at least I'm not old like you, as she was walking away so i was standing in like and i said i don't need to be treated like that i always get that stupid comment I'm sick of it, i ask if she was the manager , the girl said yes , i even remember the cashier name(aiden) so she has to remember me sorry. but anyway i was shaking and upset and the lady beside me said well now ur actin like a child , ho was another old lady. the jealous people man. I'm sick of being treating with disrespect . i went to the car where my family was me to children husband got in the drivers seat and started to bawl!! if nothings done, I'm making a discrimination complaint with the police

Today October 21 /17 is the 2nd time I’ve been over charged for a purchase at the Cedarbrae Mall location. The first time I didn’t catch it until the following week when I checked the receipt to see what I had paid and found a charge for a bottle I didn’t buy.
Today I bought a bottle of bailey’s 1.14 lt paid $57.90 got home thinking that was expensive checking the receipt and again I was charged for a bottle of rum I didn’t purchase. Both times was with a lady named Beth by her name tag. I shop at this location weekly and I’m wondering if they are trying to make up losses by over charging good people

We are all being ripped off.

From the LCBO 2016 Annual Report

LCBO’s experience indicates that not all container deposits collected would be redeemed based upon its redemption data. Based on historical redemption patterns, for the year ended March 31, 2016, LCBO recognized $18.4 million (2015 – $12.6 million) of unredeemed deposits as other income as LCBO has determined the likelihood of redemption to be remote. The remaining reserve for unredeemed container deposits reflects the ODRP program to-date redemption rate.

Ridiculous

We are all being ripped off.
From the LCBO 2016 Annual Report.
LCBO’s experience indicates that not all container deposits collected would be redeemed based upon its redemption data. Based on historical redemption patterns, for the year ended March 31, 2016, LCBO recognized $18.4 million (2015 – $12.6 million) of unredeemed deposits as other income as LCBO has determined the likelihood of redemption to be remote.

This is ridiculous.

Tom D

Recently LCBO "upgraded" their iPhone app. In the process, they wiped out 5 years worth of my painstakingly collected "favorites", (a not inconsiderable and not easily reproduced list), a major feature of their app.
What kind of boneheaded "marketing" is that?
Their customer service just now confirmed they wiped out all of my (and everyone else's) favorites. Supposedly they provided a warning to back up the favorites but you had to visit the app to see the warning, not something busy people do every day.
All the effort and cost to build customer trust and loyalty out the window just like that.
But wait, what "value" did I get instead"? Absolutely none. A clunkier app with a bunch of unwelcome and annoying advertising and product promotion. I will not bother to waste my time using this app in future knowing that LCBO has no respect for peoples' time
This is what we have come to expect/have to tolerate from Kathleen Wynne's "government", things we don't need and are not good for us, dictated by people who are out of touch with day to day life but think they know what is best for us.
Thanks you idiots at the LCBO. Good thing you have a government mandated monopoly,
If you were private enterprise you get blown out of the water within a few months.
Thanks EVER so much.

I went to North York Empress Walk LCBO ( 5095 Yonge St, North York) store today i.e 25th February'2017 at around 7 pm. I was searching for a particular brand of beer which I bought previously from the same store. It took me about 7-10 minutes searching for the same as I was not able to find it. I noticed that a LCBO staff member (Female of Asian origin) was following me and keeping an eye on me as if I was a Criminal or a shoplifter. Just because I am brown, I felt very humiliated with her behavior. There were other white customers in the store but it was quiet evident that this particular staff member was keeping an eye on me in particular.

I understand a need for staff member's to be vigilant in their respective stores for any shop lifters. But there are ways to do that. It should be subtle and not at all evident to the customers. But in my case it was very evident and discriminatory just because of my skin color. Majority of people are honest including me but this is not the way for LCBO staff to behave and treat their patrons. Even the honest customers will never return to the same outlet if this behavior continues.

I want this Asian employee to be removed from the front line till she gets a proper training on diversity, customer service and how to treat and respect customers. She needs to be given training on "Canadian Values".

Yours,

An extremely unhappy customer.

Uptown waterloo liquor store customer complaint, Cashier argued with me about the price on the shelf, which was regular $11.95 and said save $1.00 for 6 tall cans of Busch Ice which should come out at $10.95 they charged me $11.35 in the end 40 cents more then the price after the cashier grabbed the tag of $10.95 he said that this price was before the deposit! which would make the cost of the 6 tall cans that I Bought $11.55 which is never the case at the Lcbo and he asked aggressively if I want to pay 20 cents more then the price I payed of $11.35. The deposit is always worked into the price, I confirmed with the manager, when I went to explain this to the manager he said he would be able to give me the refund of 40 cents, but that it would take most the evening type of idea and gave me a weird look. Being that it is only 40 cents difference, I decided not to make any trouble and I left more disappointed then anybody should when walking out of the liquor store... my customer satisfaction for the liquor store just dropped from like 10/10 to maybe 5/10 (Very disappointed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!)

took 2 bottles / rye off shelf @ a certain price...6 bottles on shelf marked On Special...I've had so much trouble @ this location previously & had "price check" problems 7 (7)! times in last year or so, ask girl to check price, she said the price was wrong, but would honour the price as I told her of the Consumer Protection Act...she decided not to sell it to me after all (Tracey)..called her "supervisor" Janine..who told me same story "our staff makes these mistakes all the time & I would just have to understand this might happen again the next time I came to this store.!." She said she would honour the price & then decided the code was wrong & said "No". Janine decided to lecture me in the middle of the store & to tell me she might sell product to me if I would "be good to her staff next time" !! She tried to turn the tables on the Customer & at 72 years of age (or not) I didn't need an arrogant Janine shaking her finger at me in front of anyone in sight, in an area I had been shopping in for 28 years. I have never complained in writing before (last time they asked me to leave my name & Manager would call me...he/she never did) but Janine's arrogance & unprofessional conduct is not something I or any other LCBO Customer should be confronted with. Janine then told me to go ahead & make my complaint, that it wouldn't do me any good anyhow ! My experience is "the beer store & LCBO" r some of the friendliest & most professional & competent stores to shop in ! the LCBO at Meadowvale, Mississauga, is an exception..One that needs to be dealt with immediately. I hope Janine is wrong & that SOMEONE @ LCBO does care about it's Customers & will deal with such arrogance. Sincerely, Peter Purcell 2848 Bucklepost Cres. Miss., ON...9056-567-8448

This store at Stanley Park Mall is my neighbourhood LCBO and this young man Alex is frequently rude and condescending with every interaction.

I avoid going to his register even when it's busy l as the little guy l rubs me the wrong way.

I've been going to this store for about a year and feel like he should be re trained in how to be courteous to the public. An absolutely miserable human being and I hope I never have to make one way small talk again. No hello. No thank you. Nothing.

Have a drink and relax Alex. Everyone thinks you're a dick.

I asked Jerry a question and he was very rude and sarcastic. He has no business working with the public. It was totally uncalled for and he should be reprimanded. He truly gives Canadians a bad name. Thank you!

I recently visited the Yonge Eglington store to purchase wine for New Years. I most often select my wines from the vintages section based on the ratings of 90 and higher. My normal picks are usually the higher priced Italian wines. To my surprise I found an 93 rated 2009 Brunello tag and a 93 rated 2009 Amorone tag in front of the corresponding bins. As I reached into the bins, I happened to notice that the years on all the bottles in each of the bins were 2010 which neither were as good as year as the 2009's.. I then approached the staff member who looks after the vintages area and informed her about the labels and that the wine in the bin was not 2009, I also gave her the two misleading labels. She told me that they cannot take the labels down and she then proceeded to put them back on the bins.

I think most people who are prepared to pay for the more expensive wines would not look at the wine year on the bottles to see if it corresponded with the wine rating card.

bottom line is that I believe that this is totally unacceptable and wine lovers BEWARE of this trickery