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Legacy Labs

United States,
Texas

Consumer complaints and reviews about Legacy Labs

Summer290 Send email
 
Dec 5, 2018

Legacy Lab Puppy WENT BLIND

I purchased a fox red lab from Legacy labs in October of 2013. He was a healthy dog up until right before he turned 2 years old when he got GENETIC cataracts and glaucoma in both eyes. We were going to do a surgery worth $7000 in each eye but then his retinas detached making the surgeries obsolete. This genetic blindness at such a young age is due to faulty breeding and poor screening by Legacy Labs. Do NOT get your dog from these horrible people. I have reached out to them to tell them about this situation so it wouldn’t happen if they were to breed his mother and father again and they completely ignored me.

My dog is now five years old, he has been blind for 3 years and aside from multiple eye drops that are administered daily, the total cost due to his genetic blindness is over $10,000. He had to have one eye injected with a NEEDLE to dead his eye from any pressure and I just had to schedule for his other eye to be objected at the beginning of 2019.

It has been a tough road, made worse by the fact that I spent a lot of money to purchase my dog that was supposed to be of the highest breeding. Instead he went blind. Legacy Labs breeders should be shut down and reported for unethical practices.They won’t respond either which makes it even more frustrating since they will continue to pray on nice people and they are ruining people’s lives.
marjorie holford Send email
 
Aug 1, 2018

Dishonest Breeder

I paid $1500.00 for Stevie Nicks a 4 month Labradoodle. Stevie had the most outstanding personality. However, she had severe health issues which Kathie Williams did not disclose at the time I purchased Stevie. Kathy was very elusive about care procedures for Stevie. She would not recommend any food which I thought was strange. I outright told Kathie I would be taking Stevie to the Vet the next day for a complete check up. When Stevie was evaluated by Cypress Creek Vet; he disclosed Giardia parasites, a pulmonary condition with strong case of pneumonia. Stevie had ear and eye infections. I emailed Kathie with the disclosure but she did not respond immediately. At that point, I had paid the vet $391.00 for check up and treatment for Stevie's conditions. The only health certificate Kathie gave me for Stevie was dated 1/29/15. Stevie was born 12/3/14. I bought Stevie 4/8/15. The health certificate was issued by Terrell Vet Clinic. The health certificate was issued as "Clean bill of health" for 24 HOURS only. In addition, Kathie Williams tampered with the health certificate. She pasted a 3rd page to the original 2 page report with a vague statement saying continue treatment for parasite. The bottom of the taped page was dated 6/3/14. Stevie was born in December. In defense of this whole situation, at the signing of my purchase of Stevie, Kathie had me initial all kinds of information which we did not read through. What she was doing was protecting her from future legal problems. I loved Stevie so much it is very difficult to return a puppy so full of love. Stevie's health issues continued from April through September. I filed a small claims charge against Kathie Williams the first week in June asking for reimbursement of charges incurred. The court in Terrell sat on the small claims charge. I called the court to see if the papers had been served and the court said they were unable to reach Kathie Williams at her gated property. Finally the last week of July the Constable went to the Williams residence. The workers said Kathie was out of town until August 23rd. That gave Ms. Williams 4 weeks to push me away. I continued to pursue the matter. The first week of September Kathie Williams was served with the small claims case. Ms. Williams counter sued me using a law firm. The defense attorney she was using was Sydney Williams her daughter. A court date was chosen for 10/15/15. I live outside Austin, TX and Terrell is near Dallas TX. The court appearance was scheduled for 10am. It is a 5 hour drive from Austin to Terrell. I worked at a doggie day care facility. I left work at 7pm and drove to Terrell staying in a motel close to the court. When I arrived for the hearing the next morning the Judge informed me that Ms. Williams had requested a stay in court appearance at 4pm the day before the hearing. So the case was delayed. After finding out about the delay of hearing I requested complete health information on Stevie Nicks from the Terrell Vet Clinic. They declined my request stating the information was client protected. Even though I was the legal owner of Stevie they refused my request. I sent the court a subpoena request which was faxed over night at a charge of 79.00 and an additional charge for the court filing and serving of the subpoena to the Terrell Vet Clinic. The court clerk did not prepare the subpoena as requested. At that point I was consumed with anger at the breeder; the Terrell Vet clinic and the Court for not processing and staying on top of the small claims case. The total costs paid for Stevie from April 2015 to December 2015 was $5000.00. Stevie has been re-homed through my vet Home Town Animal Vet. Dr. Miner was the primary vet during the time I owned Stevie. Stevie was cured of the Giardia parasite but I had 2 incidents of pulmonary infection while I owned her. In addition, Stevie was always hungry. It is hard to imagine being hungry all the time. I used a maze food plate and made sure no one had food around her. I will always embrace Stevie. She is the sweetest little girl and deserves only the best. Too bad she had a rough start in life due to a careless breeder only interested in raking the money -- forget about the defenseless animals or people lured by her.
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lynnkfried Send email
 
May 4, 2018

Legacy Labs

I own a 3 year old Labradoodle that I purchased from Legacy Labs. He is a special dog and we have loved having Willie Nelson as our pet. 4 months ago he was diagnosed with congenital kidney disease as well as Lymphoma. We were devastated that our 3 year old puppy could be so sick at such a young age. I contacted the breeder through the website to warn her that either the sire or mother could be the cause and they should be aware of this. I never did hear back from them.
Now as our puppy approaches the end of his battle and our hearts are broken I want to let others know that Legacy Labs obviously doesn't screen for hereditary or congenital problems in their puppies.
Buyer beware.
Anonymoususer19 Send email
 
Feb 18, 2015

DO NOT RECOMMEND!

I purchased a Poodle from Legacy Labs to be a future stud dog. The dog came to be with the worst bite I have ever seen. He also had green snot coming out of his nose when he arrived and was flown to me in a broken crate. After having my vet look over the dog, we both concluded that this dog would make a poor stud dog because of all of his issues. I was very clear with Kathie before I purchased the puppy that I wanted a dog with a good bite and the puppy not only had a severe base narrow bite but he also had an overbite. The puppy was sent back to Legacy Labs within 48 hours of receiving it and Kathie refused to refund any money that I spent. If you are looking for a quality and healthy puppy, I would HIGHLY encourage you to not purchase from Legacy Labs. I now have no puppy and lost almost $4,000...
Love my furkids Send email
 
Oct 2, 2012

DISHONEST BREEDER

BUYER BEWARE!!! Kathie Williams of Legacy-Labs in Terrell, Texas, misled me on many issues and had to resort to lying to me when I finally started to question her honesty. I have had many experiences dealing with breeders, and I truly believe this breeder of Labradors is in the business of producing and selling a lot of puppies with no regard for their well-being or for her clients. Furthermore, she is not to be trusted, which is a characteristic that you do not want to deal with when purchasing a dog, especially a breed that is prone to hip, elbow, and eye problems. The only buyers that I’m sure are really happy with her are the ones that don’t question her and just go along with the way she chooses to do business. If you are a careful-minded buyer, PLEASE GO ELSEWHERE.
In August 2012, I called Kathie Williamson, owner of Legacy Labs in Terrell, Texas. My main question to her at the time was if she had any upcoming litters. Her response was yes and that one of her dogs, Baily, was to have her litter any time. I asked her if I put a deposit down on this litter would I be behind a lot of people as far as the “picking” order. I told her that I had no problem waiting for a future litter. Her response to me was that if I got my deposit in right away, I would be 4th in the picking order, which she said is really good because ”since you want a female and most people choose males, being 4th is a really good position to be in.” I understood that to mean that there was a good chance that the majority of the 3 people before me would want male dogs, so I should be high on the list to pick a female – like maybe even 1st or 2nd pick. Consequently, I got my deposit in right away to get that 4th pick of the litter.
The puppies were born on August 21/22, and I noticed on her Facebook page that she said there were 10 puppies. Then later, I noticed that she posted a picture of the puppies, and there were 11. I asked her about the discrepancy in numbers, and her explanation is as follows:
I was wondering who was going to do the math here. Yes at this time there are 11.. but.. one was born with its sibling at the exact same time. I saw the first baby and was delivering it and had cut the cord, and was warming it and massaging it, then without too much graphic detail..I saw the second puppy and was a bit panicked as it was still in the sack. I opened the second sack and this baby was very slow to respond. Took me several minutes to get her breathing. I finally got her to breath and she started pinking up, but.. she didn't want to nurse..so I though this baby would be a baby that might not make it. These were babies 10 and 11..Baily was so tired,she had quit ! I worked with baby girl for 30 minutes more, wrapped her in a warm towel and took a nap for 45 minutes. When I came back, she had apparently decided that life was just fine and she had wiggled her way to her siblings and mom.She was eating so well, I could no longer tell her from her siblings. I love watching life and nature. You can never count out a strong will to live. What little blessings they all are. Anyway.. she told me not to count her out! So originally I decided that 10 was probably accurate, but now we have 11..and I still can't figure out who was the baby with issues!
This concerned me because she did not keep track of which puppy had the rough start – a health fact that I think prospective “parents” should know.
Kathie told me that the picking process is at 5 weeks, so I proceeded to make plans to fly from Phoenix to Dallas to select my new adorable furkid and told Kathie two weeks before that I was arriving on September 26 and would be available September 27th, 28th, or 29th to make my selection. Then, I sent Kathie a text on Sunday September 23rd to remind her. Then I sent a Facebook message to her on Tuesday, September 25th and then left messages on Wednesday, September 26th and on Thursday morning, September 27th. Finally, she returned my messages on Thursday, and I agreed to meet her at her home that afternoon. And right before we hung up, she quickly stated, “I’ll have you pick 2, and then you’ll get one of those – that’s what I usually do.” I got off the phone thinking that’s weird – she’s never said that before???
When I arrived, I got there 20 minutes early because I was driving from Dallas and didn’t know how long it would take. I called to let her know I had arrived, and she didn’t want me waiting at her gate, so I had to go to a nearby Sonic and wait until the time of our meeting.
I returned to her gate, not to find her, but to be greeted by an employee. I was surprised that I was not asked to wash my hands or put on a protective shirt or coat before I held the 5-week-old puppies, which were placed in the front yard in a small child’s swimming pool, where they were peeing and pooping all over one another. Then, when I asked the employee if I could let the puppies run around so that I could see them run and move, I was told “no.” He said there were fire ants that I couldn’t see that bite the puppies. So then I asked if we could go somewhere like the driveway or backyard (I was met and required to stay in the front yard). He said “no, you can hold them or put them in the pool, but that’s it.” I found this very strange and hard to distinguish between the puppies because they were cramped and crawling all over one another. I also found that it was strange that I couldn’t see the puppies’ parents.
Kathie finally arrived, and I told her which one of the 4 females (there were a total of 6 girls in this litter and 2 had already been chosen) that were in the pool that I wanted. This is when I was told that I had the 4th pick of the females and not 4th pick of the litter as she had earlier led me to believe. Not only did I have the 4th pick of the females, she hadn’t even had the others complete their picks. Consequently, I had to pick 2, and she’d make sure I got one of those 2 picks.
Needless to say, by this time I was completely discouraged by the entire process. There were red flags all over the place, and I kept catching Kathie in lies. She had to tell a lie on top of a lie to try to talk her way out of what I considered to be a very dishonest showing on her part. My 30-year-old son was with me, and he kept catching her lying as well. She said, “Look at those puppies – they’re all beautiful” – meaning just pick 2 and be done. She obviously didn’t see the principal of the matter or the fact that I was questioning her integrity. She then offered to refund my deposit. I was so frustrated because I had spent so much coming to Dallas that I didn’t want it to be for nothing. I ended up telling her I’d pick only 1 puppy and if that was chosen by someone else, then I wanted a refund. I got in the car with my son to leave, and as we were driving and talking about the situation, we both realized that this woman could not be trusted. I was so upset that I had my husband call her and ask for a refund, to which she agreed.
I'm so thankful that I did not go through with this purchase.
Dsherman Send email
 
Mar 25, 2012

Breeding lame puppies

We bought a maltipoo late last year from texasteacuppuppy, we've had no real issues. About a day after we got her she was sick vet treated her for bronchitis. We felt that might have been a result from taking her outside to potty in the cold rain. We were very happy with our purchase. Anyhow, we are wanting to purchase another so she would have a playmate. When we bought her it was sort of a spur of the moment decision, so the only research completed was google search for maltipoo in Texas and the BBB. No negative reviews found or either business. after stopping in a pet store in Frisco "petland" this past weekend and looking up their reviews i was horrified to learn about puppy mills. I had no idea their was such a place, so i started researching for how to find a good breeder, or how to spot a puppy mill breeder. Had we had this info last year we would never have gotten out little paisley. I would have to agree that they meet u at the door, ( we were in the foyer) they had about 6pups, she said that their were a couple different litters. Was not offered to see mom or dad or the area the pups spent most their day in. But we never asked either. We were worried from their site that they would be concerned about us living in an apartment. Since on their site they profess that they care for their puppy's and who they go to. If not for my husband mentioning it they would not have given it a second thought. I cant say all bad things, the pups were not afraid of her nor did they look like they were neglected they appeared to be very well cared for. Just thought i would share my thoughts. Good luck with Ben, after having our little one for just 6 months I know the heartache you feel for him.
Brindamccoy Send email
 
Mar 17, 2012

Breeding lame puppies

So sorry to hear about what happened to your puppy but not surprised to hear about Kathie Williams's response. I will continue to post regular videos of our puppy on YouTube to warn potential buyers about this breeder. Just this past week, I was contacted about another puppy that was purchased from Legacy Labs who is also limping after play. After reading my posts, this owner is now going to have her puppy xrayed for dysphasia. Thank you for your post!
The McCoy Family
Brindamccoy Send email
 
Mar 17, 2012

Breeding lame puppies

So sorry to hear about what happened to your puppy but not surprised to hear about Kathie William's response. I will continue to post regular videos of our puppy on YouTube to warn potential buyers about this breeder. Just this past week, I was contacted about another puppy that was purchased from Legacy Labs who is also limping after play. After reading my posts, this owner is now going to have her puppy x rayed for dysplasia. Thank you for your post!
The McCoy Family
Imctry Send email
 
Mar 17, 2012

Breeding lame puppies

We, too, bought a puppy from Legacy Labs (Kathie Williams). "Dixie" is a female labradoodle puppy and was 3 months old when my daughter brought her home to us. Upon arrival on a Sunday afternoon, she had diarrhea, which I thought might be a type of separation anxiety. It was worse during the night, and we took her to the vet first thing Monday morning. She had two types of parasites, one a most difficult one to get rid of. After several types of medication, pills and liquid, she was finally clear in about 2 months. Needless to say, we felt so sorry for her, along with all the aggravation and great expense. We could not housebreak her, but as soon as she was "clear", she housebroke herself! Dixie's dew claws were not removed. We were given the name of her mother, and her birth date written on a piece of paper. When my daughter asked, she was given a can of food for Dixie, which was the worst for a pup with diarrhea! I emailed Kathie several times, but she could care less, and said that Dixie had to have gotten the parasites after leaving her kennels. She refused to send a picture of Dixie's mother, which I wanted for her "scrapbook, " but did send a picture of a party poodle which is supposed to be her father. Dixie has become the sweetest and most lovable pup imaginable in spite of her beginnings. The same daughter has since bought 2 labradoodle puppies--obviously from another breeder to avoid these difficulties! (This breeder posts pictures of both parents beside the litter of pups!)

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