We had purchased a leather couch and love seat in 2010. At this time the sales representative sold us an additional warranty for 4 years. He stated that this warranty covered full replacement for any concerns we would have with this set. We had even asked about every possible outcome before we made this purchase, and he confirmed it would be covered. Just over a year into it the manufacturer defects have allowed the stitching to split under the seating and recliner stools. In addition we have maintained this set impeccably, using Leon`s leather care set, and regular cleaning.
When we called Leon's, the lady who assisted us stated that the warranty only covered tears and stains. Now I feel lied to by the initial sales man just so he could get his commission and Leon's could get their money. Now they have their money they do not care about the customer, or any repeat business.
Sadly this warranty was worth nothing yet, but I do intend to make sure others do not get this abuse as well.

Did you actually READ the warranty? Warranties only cover MANUFACTURER defects. Extended warranties extend the length of time the manufacturer will cover the product. If the stitching is a manufacturer defect, then you need to contact the MANUFACTURER, not the store. READ your warranty and CALL the make of the furniture. That is what a MANUFACTURER warranty is. Just because you bought it at the store does not mean the store is responsible for replacing or repair. And yes, every store works the same way. Except Walmart cause they kiss everybody's ass.