Fake L.G MOBILE SOLD BY AWOK.COM
THE ECONOMIC DEPARTMENT
UAE

Sir,

Sub: Fake L.G MOBILE SOLD BY AWOK.COM

• I have purchased LG G4, 32GB, 4G LTE, Gold – Refurbished from Awok.com- order number #631-885-859-1 dated 18-08-2017,and found that Its not working, I took the mobile to LG service centre and first thing , they confirmed that this mobile is not LG product and its Fake assembled from china, and this product is duplicate in the name of LG, Hence advised to return to the online company, and L.G company also advised that this mobile will not work as when you insert the sim it will show the signal but you will not be able to make any calls.

• I had logged the ticket with awok.com –ticket number 750-198-375-448…. Dated…2017-08-29 at 08:06:43

• But awok.com took their sweet time to pick up the parts and before the courier company took delivery checked the item thoroughly for physical damages and scratches and packing items and took a snap and said awok.com will get in touch with me.

After a week awok.com confirmed that they received the mobile and will shortly get back to be after checking the mobile. A week later mr. abdul called from 043604242 …. And asked the reason for return advised him I have paid 445 dhirams for LG mobile based on the advertisement in the site, as I am not interested to buy any duplicate LG or assembled product from china in the name of LG. As awok.com is known for there worst services, as they know only to collect money and take the customer for granted and put them to maximum stress, and they are not interested to give any service to the customer.S.
But Mr. Abdul-043604242 from awok.com now started a new story that there is a scratch on the mobile while advised him when the mobile collected it was intact and thoroughly checked by the courier person , before collecting.

Hence advise the management of awok.com to wake up and give the service to the customers rather than only collecting money.
If awok.com do not resolve my issue I may have to lodge a complaint with police station for cheating and file a case

CC

COMPLAINT BOARD
CONSUMER RIGHTS
ECONOMIC DEPARTMENT-GOVERNMENT OF U.A.E


Thanks
uday
0565072050

THE ECONOMIC DEPARTMENT
UAE

Sir,

Sub: Fake L.G MOBILE SOLD BY AWOK.COM

• I have purchased LG G4, 32GB, 4G LTE, Gold – Refurbished from Awok.com- order number #631-885-859-1 dated 18-08-2017,and found that Its not working, I took the mobile to LG service centre and first thing , they confirmed that this mobile is not LG product and its Fake assembled from china, and this product is duplicate in the name of LG, Hence advised to return to the online company, and L.G company also advised that this mobile will not work as when you insert the sim it will show the signal but you will not be able to make any calls.

• I had logged the ticket with awok.com –ticket number 750-198-375-448…. Dated…2017-08-29 at 08:06:43

• But awok.com took their sweet time to pick up the parts and before the courier company took delivery checked the item thoroughly for physical damages and scratches and packing items and took a snap and said awok.com will get in touch with me.

After a week awok.com confirmed that they received the mobile and will shortly get back to be after checking the mobile. A week later mr. abdul called from 043604242 …. And asked the reason for return advised him I have paid 445 dhirams for LG mobile based on the advertisement in the site, as I am not interested to buy any duplicate LG or assembled product from china in the name of LG. As awok.com is known for there worst services, as they know only to collect money and take the customer for granted and put them to maximum stress, and they are not interested to give any service to the customer.S.
But Mr. Abdul-043604242 from awok.com now started a new story that there is a scratch on the mobile while advised him when the mobile collected it was intact and thoroughly checked by the courier person , before collecting.

Hence advise the management of awok.com to wake up and give the service to the customers rather than only collecting money.
If awok.com do not resolve my issue I may have to lodge a complaint with police station for cheating and file a case

CC

COMPLAINT BOARD
CONSUMER RIGHTS
ECONOMIC DEPARTMENT-GOVERNMENT OF U.A.E


Thanks
uday
0565072050