Submit a Complaint

Light In The Box

Australia,
New South Wales

Consumer complaints and reviews about Light In The Box

User738050 Send email
 
Apr 7, 2012

Terribly made dress

About Lh126,
I believe you need you have the wrong individual there James LightInTheBox
User738050 Send email
 
Apr 4, 2012

Terribly made dress

FRAUD:
is also having some of these women get married who wee originally meant to be divorced. They NEED to design dresses for that as well.
User691146 Send email
 
Apr 4, 2012

Unwearable bridesmaid dresses

I ordered an US size 6 bridesmaid dress from the website, it arrived looking totally different to the picture and was huge - Probably an Australian size 16. It is unwearable but can't be returned. Never order from Lightinthebox.com!
User738050 Send email
 
Apr 4, 2012

Unwearable bridesmaid dresses

SCAM
Is having some of these women get married who should be DIVORCED-Please design dresses for such as well

Thank you
User806302 Send email
 
Apr 3, 2012

Terribly made dress

That's all the customer service you will get is "My apologies for the inconvenience. We are now working..." This is the only response you get! This company is in China with no phone number and only emails to work with. The above response from"Angelie" is a standard form they use, they just change the name on it. You will never be satisfied if you order from this scam site. FRAUD!!!
User738050 Send email
 
Apr 2, 2012

Terribly made dress

You all still should be ashamed of yourselves because there are complaints here that never went addressed by you all

This is not the only complaint here-It therefore shows great disrespect to customers of the past that you did not at least attempt to reach out to them as well

SHAME ON YOU ALL FOR THIS
User837595 Send email
 
Mar 31, 2012

Terribly made dress

Hi Lh126,

My apologies for the inconvenience. We are now working on your request for your order to be cancelled. The customer service will then contact you through am email for the necessary solution. Thank you for your patience and understanding.

Sincerely,
Angelie
L:ightInTheBox
User738050 Send email
 
Mar 31, 2012

Terribly made dress

@Angelie
If you gave your customers the QUALITY product you claimed then there would not be any complaints about you all now would they?
User738050 Send email
 
Mar 31, 2012

Terribly made dress

@LightInTheBox/Angelie
Do you provide dresses for divorces too as well?
User738050 Send email
 
Mar 31, 2012

Terribly made dress

One more thing-With all these complaints that go back to several years why have these not been addressed? It exposes a very poor aspect of you all I must say
User361487 Send email
 
Mar 30, 2012

Terribly made dress

Hi Slsaad,

I'm sorry to hear you got the wrong color/shade for the dress you ordered and it came with some issues. That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to [email protected] for me to seek help for the necessary solution to the situation. Thank you for your patience.

Sincerely,
Angelie
LightInTheBox
User924286 Send email
 
Mar 27, 2012

Terribly made dress

I ordered a dress from this site for my sister's wedding and was extremely excited to receive it. However, when I did, it was about three different shades of peach (I ordered the dress in a pearl pink), it had someone elses hair sprawled through it, it had blue pen ink marks on the bottom, it had various random coloured threads stuck in between the lining of the dress and the top layer of material and it was extremely poorly constructed. I sent it back for a refund, being $240 out of pocket for the dress, only to receive a response back from the company offering to refund me $99! What is the point of such an offer I do not know but I find it disgusting! Now I am sick to my stomach and have nothing to wear to the wedding. I am trying to contact the company but am receiving no response. For a company that prides themselves on quality and customer service, I warn all other consumers, DO NOT BUY FROM THIS WEBSITE. The quality is very poor and they have no sense of customer service.
User738050 Send email
 
Mar 27, 2012

Terribly made dress

The we should assume there was No "Light in The Box" but was there "Light in the Box" when your sister got "married." Everyone celebrates getting married but one celebrates a divorce sadly
User738050 Send email
 
Mar 27, 2012

Terribly made dress

***no one celebrates a divorce

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username