I BELIEVE THAT YOU WILL FAIL THEM AGAIN. Here is a complaint that you all failed to address posted on this very site

Light In The Box, Georgia
Posted: 2010-01-30 by bruceloudermilk

SERVICE
Complaint Rating: 100 % with 7 votes
Company information:
LIGHT IN THE BOX
Georgia
United States

BOUGHT MY DAUGHTER A MP-3 PLAYER ON-LINE. GOT IT, HAS NEVER WORKED. INSTRUCTIONS LOOK THEY WERE WRITTEN BY A THREE YEAR OLD. COMPUTER CAN'T EVEN RECOGNIZE THE DEVICE. ON THE WEBSITE, THERE IS NO NUMBER ANYWHERE AND NO ONE WILL ANSWER E-MAILS, BUT THEY TOOK OUR MONEY!!!

I did not read the fine lines in the return policy...lesson learned. Be warned that if you order a pair of shoes or clothing item in your size, but it doesn't fit well or you aren't satisfied with the quality, they do not accept refunds. Here is their return policy from the website:

Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

I bought 2 pairs of white heels to go with my wedding dress, hoping at least one would fit. I am either a European shoe size 38 or 39, depending on the brand. The 2 pairs of shoes arrived (and they are beautiful, well-made shoes). Unfortunately, both were too big (one pair was so wide, it looks like it was custom made for a woman with huge, 4-inch wide feet). I decided to return both pairs and try my luck in the stores here in town. When I requested a return authorization number, they refused, but said if they shipped the wrong size I could send photos of my feet and the shoes to prove they made a mistake in the production of the shoes. So now I have $140 worth of shoes I cannot wear. Do not buy anything from this website!

Hi Ataylorcalder,

I'm sorry to hear you received a wrong size for the shoes you ordered. It is our primary concern to provide the best customer service that's why on my end, I will seek help for the necessary solution to the situation. For me to do it, please send me the order number to [email protected]. Thank you for your patience and understanding.

Sincerely,
Angelie
LightInTheBox