Hi Lh126,

My apologies for the inconvenience. We are now working on your request for your order to be cancelled. The customer service will then contact you through am email for the necessary solution. Thank you for your patience and understanding.

Sincerely,
Angelie
LightInTheBox

I ordered two dresses, some shoes and jewellery from light in the box. Nothing stated it would be custom made as all standard sizes. Within 48 hours I realised the company were based in china and I would be subject of huge import costs. I also read a lot of bad reviews about their products. I applied to cancel my order as it states that cancellations within 72 hours would be subject to a full refund. I get a response telling me that items are custom made and therefore I would only be entitled to a refund of the shipping cost so out of the £250 I paid a refund if £29!!! They attached their terms and conditions which clearly state that even if an order is custom made cancellations within 72 hours are entitled to a 50% refund. I am not even happy at just getting 50% of my money back but for them to tell me I am entitled to nothing back is ridiculous. They are clearly breaching their terms and conditions. This company should not be allowed to trade. I feel stupid for ordering for them and let down by what is supposed to be a large reputable company.

I also bought a dress from light in the box which stated that it would be shipped within 14 days and would take 3= 5 days to get shipped to me. I wrote to them as they informed me it would take 4 - weeks to be shipped, after I had placed my order. I copied there agreement and posted it back to them. and informed them they were breaking our agreement and if it was not shipped in sufficient time they I would like a full refund. Funny enough they shipped it in 3 days of our conversation. It did arrive and like previous postings it did not fit it was too big in places so I altered it. The material and the sewing skills shown were OK. So now that it fits I can get married in it next week. Also I was hammered for import tax at 15% + Vat. Be warned about this. They had put an agreement on my order to say this but only after I complained. My advise is be very careful when ordering from them, give at least two months for it to arrive, or shop at home and avoid disappointment.