Do not buys from this website. It's a China based company that sell poor quality products made in China. I bought these wedding shoes ( 2 pairs) and they both came stuffed in a small fedex box all wrinkled. The fabric was poor quality and stained. the shoes are so pointed you cannot fit into them. They make it impossible for you to return the shoes, make you take pictures of the problem and they ask for more pictures.
never buys from this website!

Shameful-LITB-SHAMEFUL PROCESS

If you are serious about resolving a matter then please provide
1. Customer Support Email Contact
2. Relevant Phone Contact that can be immediately reached

Posting Links to your site shows unprofessionalism and poor taste

You all are very SLACK in your customer service response for some people's taste I must say. A total lack of Excellence Indeed.

I ordered a dress for my cousin for my wedding off the site. When I learned it wasn't going to ship in time, I requested to cancel my order. Before it was shipped (a week before it was supposed to be shipped) they told me they would be charging me the price of the dress as a "handling" fee because it was specially made (a standard size! like no one will ever order that size again!?)

A horrible company. I would recommend to NOT buy from this stupid, ridiculous site!

The Customer Service on this site recently said this:

I'm sorry to hear you got the wrong color/shade for the dress you ordered and it came with some issues. That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to [email protected] for me to seek help for the necessary solution to the situation. Thank you for your patience.

Sincerely,
Angelie
LightInTheBox

I wonder: Do you provide dresses for divorces too as well?

I tried to purchase a dress with this company. After attempting to pay with five credit cards, it still would not process. I use these cards regularly. I tried to pay through Paypal. It would not accept. I then wire transferred money at the cost of $45. They said they never received this. I had to pay my bank to investigate and send them information. After this, they finally agreed to refund the money which I still have not received. They would not refund my wire transfer fees even though they were at fault. They do not have any that you can speak with. You can only communicate through email and their responses often do not answer the questions you have asked.

The Customer Service said this recently

...That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to [email protected] for me to seek help for the necessary solution to the situation. Thank you for your patience.

Sincerely,
Angelie
LightInTheBox

Question: Do you all provide dresses for divorces too as well?

Dear Customers,

We are sorry for all the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.

Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .

We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.

Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.

Regards,
LightInTheBox.com

THIS COMMENT ABOVE IS LACKING SEVERELY AND IS VERY INCOMPLETE

Here is what you should have said

The Customer Service said this recently

...That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to [email protected] for me to seek help for the necessary solution to the situation. Thank you for your patience.

Sincerely,
Angelie
LightInTheBox

Question: Do you all provide dresses for divorces too as well? Its a shame though that you all are totally incomplete in all the options you could offer to someone. It would not have hurt to put this additional information that one of your representatives has now posted.

Want to throw your money away real fast and get frustrated at the same time? Order something from Lightinthebox (dot com)! They are a Chinese company that lures internet shoppers with fantastic deals. I had to gamble with them because I couldn't find a video door phone anywhere at a decent price. My first hesitation was having to use my PayPal account. Stupid me. But for $140 (compared to $500 elsewhere), I bit the bullet. They put emphasis on pre-sales promises, so you feel good until you commit your money.

Product that arrived didn't even have a U.S. compatible plug. It took weeks of delayed email back and forth to clear that one little mistake they made. It took more weeks for them to ship an adapter. It took still more weeks of slow, delayed, annoyingly bottom priority email that they hardly read or understand to get a tracking number for the adapter. Sorry but they got your money already. You get the slowest parcel post mail without tracking. In the meantime, they repeatedly send you the refund form to fill out because that's they first reaction. Or maybe they're so used to it. But you won't get your $40 shipping cost refunded. And you have to pay your own $40 shipping to send the item back. And they won't refund until they get back their crappy item.

Lo and behold, the rinky *** power adapter arrives. It's the cheapest plastic thingy ever. And still, the device does not work. It compares to a pop-up toy that comes out of a gumball machine. So yes I have to consider shipping it back at my cost because there's no warranty.

I'm a loser. I gambled, and I lost.

I think this is either a bad customer or a company trying to dicredit a good company. I dont work for lightinthebox nor do i gain any benifit from this post other than dispelling the false claim. They are not a scam, .. in fact they are highly reputable. I live in vancouver canada qnd i have purchased several items ..some expensive and never been trated poorly nor been un happy with anything i recieved. Their products actualy make me mad.l mad at the fact that i can buy such good quality items when local stores charge so much.. listen its simple.. its like magicjack.. how come mj is $1.60/month when your phone company or cable company charges $50/month.. now you understand why the bad press. Their scared..
Lightinthebox is a good company with great stuff at fantastic prices. I tryly trust them.
Fyi.. i bought speakers a car deck and a bunch of other stuff.. im going to continue to buy from them.. your loss if you belive the lie that they are a scam

I ordered a phone almost a month ago and they sent me an email saying the phone i wanted was out of stock. well on the site it still doesn't say that the item is out of stock. i sent them an email telling them another item to send instead, but i never got a reply back. i have sent more emails, all with no response. my order status says processing, but it shouldn't take a month to process an order, ever. do not order anything from this site, don't let the fact that you can pay with pay pal fool you. they are very unprofessional and have terrible customer service, as in none. DO NOT BUY.

Umm, I just sent in my order today. Now, what I have seen so far tells me no one has any common sense. How high quality/well made do you expect your items to be if you are paying $5.00 for a dress or $50 for a digital camera? I ordered only clothes, never even CONSIDERED getting any electronics. Yeah, you want a beautiful full-princess wedding gown with a 40-foot train- and it only cost $300? Hope you noticed the notation that they are all 100% polyester. And they have every right to be. ITS A THIRD THE COST OF A GENERIC CRAP DAVID'S BRIDAL GOWN! Also, a woman posted she ordered her gown for a May wedding in April. That doesn't give time for alterations or if they send her the wrong dress. It has to come from the OTHER SIDE OF THE PLANET. How is it the company's fault this person doesn't understand internet purchases, or have any forethought other than "Oh my God!! These dresses are soo cheap!" That's the operative word here, cheap. It's not "a Deal" or "a Bargain" or "cost-effective" or "inexpensive" Its CHEAP.

Everyone goes in drooling over the low prices, but I was taught that you get what you pay for. I personally don't mind cheap clothing because with the rate things go out of style, it doesn't make sense to spend tons of money on cute trendy clothes. Buy trends cheap, but for staples that last, spend the extra dough.