To all above. I totally agree with you on this issue, I to have been with Limos.com since 2005. The rate per lead was .99 cents, I had more business then, then what I do now. I call my Account Manager and he never seems to call me back. What really sucks is if you have an issue on the weekend there is no one there to help you. You have to wait until Monday and then hope they will call you back. If not you have to call them back and hope they will answer there phone. I sometimes get billed twice in the same day, No way do I get that many leads in one day! My fees are 3 times what the used to be and my business is less than half what it used to be. There new way of doing business as we all can see is for them to make a fortune and for all limo companies to make less. If you all have the original emails they sent out when changing to this new system, with those in hand, I think we do have a case against them for false advertising, they said it would make us more money and it has not! I am game to file an official complaint with the AG of my state. Lets see how they like getting screwed!