Poor service would be a compliment. I was referred to Lincare when my husband's job switched Medical Insurance Companies. So I am finally able to get an appointment on 3/31/17. Have had No, ZERO supplies yet for 2017. Went to office, did all of the paperwork, received 1 month of supplies and that is the last time and only time I have been able to get any supplies.

Made so many phone calls I can't keep track anymore. Excuses: My new primary Insurance company was incorrect. Many calls and I resolved that. Then it's my secondary insurance problem (medicare). Couple calls to Medicare and I fixed that issue. Now my account is still on hold and I can not receive supplies because, GET THIS, the Local office has all of the correct info in their computer but have NO idea how to release the hold so I may receive my Cpap supplies. I'm speechless at this point.

o around 3-4 weeks ago I called the local office with another excuse "The Billing Center will have to Resolve that, we can not". I asked if I could place them on hold and called the Regional Billing office, went through this whole story and said we are going to have a 3 way conversation so one of you can figure out what the heck is going on. SO me, Lincare Local Office and Lincare Billing center are now on the phone. Billing center explains to Local office what they need to do now that all of my insurance information is correct. Local office Ms. Denise states she has NO IDEA how to resolve my issue. Not a clue.

A month later today 08/07/17 I call the Supplier and Nope, still a hold on the account.

So 4+ months and no supplies. But 1 BBB Complaint Filed. If I knew where else I could file any claim etc I will do that also.