Lincare Inc began providing CPAP Machine and Supplies to me for year 2013 in April. I was contacted by them and told that I qualified for auto replenishment and would be sent the CPAP Supplies authorized by my insurance company as they were due. I was further told that if supplies were not covered by my insurance that I would be contacted prior to shipment to see if I wanted the supplies shipped at my cost. I began receiving products and was never contacted by Lincare to tell me that the goods they were shipping were not covered by my Insurer and that I would be responsible for them. I also never received an invoice or statement from Lincare from April until late September at which time I was sent a bill for $117.02 supposedly for services in July and August. When I contacted Lincare they said that I needed to pay for this statement, I asked what it was for and why I was being billed instead of my insurance company. They informed me that my insurer had rejected the claim and I was responsible to pay. When I stated that I had not authorized being shipped products that I would need to pay for, I was told if insurance doesn't pay you do. I paid the $117.02 From Sept - Nov. I rejected all shipments from Lincare at my door with the Postman, after specifically telling Tina at Lincare to cancel any shipments to my home as I did not want to do business with them. but in November received a Statement that now had charges for September 2013 which I had returned to Lincare through the US Postal Service. In December I received a statement that had charges supposedly for October 2013 again after the shipments had been returned via US Postal Service. In January 2014 I received a statement for products shipped in March and April of 2013 for the very first time. Until then I was under the impression that my insurer had paid for these goods.
In February of 2014 I received a Statement with charges for December 2013. All of these statements show all charges as overdue and I have received numerous letters threatening to turn me over to collections and being reminded that my credit could be ruined. I have tried calling and discussing this issue several times and only am told the charges were rejected by my insurer and I must pay. When I call I am only given a first name and when I ask for a last. I am told they are not allowed to give out last names. I have never been able to speak to the same person twice and each person tells me there is not evidence in their system that I ever called them before about these issues. They further state they have no evidence any product was returned but that is handled through a shipper and unless they inform the billing office no credits would be issued.
I sent a registered letter outlining everything and demanding an accounting of what the charges were and why I am being billed in the way I am. I received a fina demand letter after they signed for my communication again threatening me with addtional action if I did not pay. This after I made it clear that once they accounted for the returned good, credit for the $117.02 that was paid and assurances in writing that I will owe nothing after we resolve this. I am still trying to find out what is going on.