They suck, we've been with them for my son being on a Feeding pump and NG tube, they've GROSSLY FAILED to get my child his needed and required supplies for him to receive his formula and medications. Both Chantilly, VA & Irving/Dallas,TX are incompetent as well as medically neglect their patient's. Calling after hours is useless they won't call back until it's convenient to them which has been after 700am once they wake up..... really glad they were able to sleep soundly because their patient's as their family's aren't. TEXAS & VIRGINIA NEED TO REVOKE THEIR LICENSING TO OPERATE OR DO BUSINESS IN THESE STATES!!! REPORT THEM & MAKE FORMAL COMPLAINTS, let your voices be heard!
#Incompetent
#Neglectful
#GetOutOfMyState
#LicenseToKill

We were told that our insurance covered a CPAP machine at 90% and we were responsible for 10%. We were given the option to rent or purchase. We spoke with the Lincare rep Carrie Cerda multiple times as well as our insurance (Aetna). I paid $120 at the time we received the CPAP. Soon enough, we were in collections for almost $300 for the balance of a RENTED CPAP. We understood that we're purchasing the machine. We were never quoted prices for a rental nor did we get a rental agreement. I have paid out of pocket more than my obligated 10% and the CPAP is refurbished and cash price is under $600. We have tried multiple times to get this issue resolved with Lincare. Their customer service is the worst I've ever experienced and almost a year later, have not heard back from their management or even a representative. This is after countless calls and emails. We are currently still in collections and nobody from that company will even attempt to speak like a professional adult to try to resolve the issue.

We are having trouble with the portable humidifier we received from Lincare. We've made numerous phone calls to the company to resolve the issue.
Last week, on Tuesday, we scheduled an appointment for a technician to come to the house and assist my father-in-law in fixing the machine. Due to his recent tracheotomy, my father-in-law is unable to speak. To ensure all the necessary information was covered, I scheduled the appointment for after 4pm, allowing my husband to be present.
The first available appointment was for the following Tuesday, today. This morning I called to confirm our afternoon appointment (I didn't want my husband to leave work early if they weren't coming). I was assured that the technician was scheduled for 4pm.
At 4:30pm, the technician still had not arrived. I called the office. I was told there was a "mix-up," and we could reschedule. I asked to speak with a supervisor. The supervisor told me they'd have a respiratory therapist call to "talk us through it."
I am so frustrated. We've already tried to fix the problem over the phone. We specifically requested a technician come to the house. I confirmed the appointment! This is unacceptable.
Additionally, Lincare provides the trach supplies. We need a replacement trach to take to the hospital for a procedure ASAP. I called two weeks ago to have one delivered. Lincare had difficulty contacting the MD, asking me to provide the office phone number and suggesting I call back to remind Lincare to call again as the MD might be at lunch. This is the same MD that has prescribed all of his previous trach supplies. I called back that afternoon and the following day. Each time I have asked them to let me know when they receive the order. They have not. I have called every weekday for two weeks. The trach has still not been delivered.
I am extremely disappointed in the service we have received and I would NOT recommend this company.

After notifying Lincare to submit claim for purchase of equipment, no action was taken on their part. The Lincare Inc. at PO Box 117 North Sioux City SD 57049-181 does not actually do anything other than send out statements and past due notices. I continue to interact by mail (as phone calls are meaningless) inserting notes, typing up instructing them to do what their Customer Service representative SAID that she would do and finally submit a claim for purchase. I continue to get past due notices and statements. The amounts are arbitrary as well. I initially paid $120 when picking up and getting 'fitted' for the equipment. Not sure what that was for now, as it does not work into any balance scheme they believe is due them. Its been about 5 months since I spoke to Tracy at the Region 32 billing office. They still have not submitted the purchase claim. Have sent five replies and I will send one last reply and then will contact CHAP.

My Doctor sent a prescription to Lincare in February 2016 to Lincare for a new BiPAP as my unit had stopped working properly. It took several more calls and faxes for Lincare to actually acknowledge that they got the communications from my Dr.
The person who got the communications went on leave. I began calling in late April to follow up on the status of the prescription and nobody knew anything about this prescription since the person on leave was unavailable. The whole process of having another prescription and calls from my Dr to Lincare was repeated.
Finally, I took my unit to Lincare in person and got a receipt in May to see if it could be fixed or needed replaced in May.
Several calls from me over the next weeks went unanswered as to the status of repair but Lincare did finally tell me that it was not able to be replaced under my insurance but possibly it could be repaired under my insurance.
The unit has been sitting on a shelf at Lincare for about a month or 5 weeks now and I do not get called back when I inquire as to the status of repair. I get various information. Lori is working on it, Mark will be taking care of it, they are waiting on approval from Corporate to approve repair from Adam. Nothing happens, it just sits at Lincare in Montoursville PA. I have to go and pick the unit up myself and see if there is another company that will actually do something about this. I told them I will be down this week to pick it up. It is June 14th today and 4 months is an outrageous amount of time to have waited for nothing done.
Adam told me it is at the Montoursville location. I certainly cannot recommend Lincare for respiratory health services, repairs of equipment and especially with communication with insurance companies, doctors, their own staff, and corporate offices. Mike K

Due to the fact we HAD to change insurance companies, Lincare says that EVEN THOUGH MY HUSBANDS CPAP MACHINE IS TOTALLY PAID FOR, they are going to "restart the year lease/purchase" because we changed insurance!!!!! Any idea who would regulate this crooked billing practice? I never would have dreamed a company this large & I'm sure largely dependent upon Medicare patients, would not be under investigation for this fraud.

My family physician, Dr. Javier Murillo, has submitted a prescription, demographic paperwork, & required medical information to Lincare which is able to provide me with a prescribed hospital bed of which I am in need. I have yet to hear from any local office representative. I have made numerous calls to the local number here in McAllen, TX but the calls are answered in Oklahoma City, OK.

I have a rare muscle disease, Inclusion Body Myositis which has taken a toll on my legs, arms, and torso. I am in need of this bed as it will safely allow me to get into and out of bed, allowing me to stand. I use an electric power chair which helps raise me to a standing position.

I understand that this company was awarded a contract with Medicare as they were the low bidder in Hidalgo County, TX & they are the only provider allowed to provide medical equipment. I assume that due to the high number of Medicare recipients I am at the bottom the list. Lincare should at least respond to my inquiries & should consider hiring more personnel in my area.

Your help would be greatly appreciated.

Sincerely,

David G. Bazan
5100 N. 16th St.
McAllen, TX. 78504
Tel. 956-560-4781

I used to work there as well !!! In South Jersey and not only do they treat the employees like trash they treat the customers like trash as well !!! BEWARE OF THIS PLACE, THEY ALLOW THE DIST MGR MS K.S TO ABUSE YOU AND DO NOTHING ABOUT, SHES A LIAR AND IF YOU TRY TO TELL SOMEONE SHE WILL FIRE YOU AND THEY WILL DO NOTHING ABOUT IT EVEN IF YOU HAVE THE PROFF !!! THIS PLACE IS THE WORST !! EVERYBODY LIES TO GET AHEAD, THEY OVERLOAD YOU WITH WORK, NO ONE HELPS YOU THEY TALK ABOUT YOU TO EVERYONE, AND ITS DIRTY IN THAT PLACE !!! THE MGR USE TO LEAVE AND GO HOME, WALK AROUND ALL DAY SAYING I CANT WAIT UNTIL THEY FIRE ME, YOU COULD HAVE 20 CALLS AND THEY LET THE PHONE JUST RING !!! BEWARE OF THIS PLACE !! I WOULDNT LET MY DOG USE THERE SERVICE, THEY ARE ONLY WORRIED ABOUT HOW MANY O2 ORDERS THEY GET IN ONE MONTH ! THATS ALL THEY CARE ABOUT !! BEWARE OF LINCARE IN SOUTH JERSEY ESPECIALLY, CHERRY HILL CENTER

Prospective employees of Lincare, DO NOT WORK THERE. The culture of Lincare is very negative. After working there as a center manager and receiving a promotion to District Manager I got the opportunity to work closely with other DM's and one of the Regional Vice Presidents of the company. I can only speak for my area and region as to the environment and the culture, and the management style that trickled down from the Regional VP was that of intimidation and fear. The Regional VP that I worked under was unavailable 90% of the time and when you she was available she didn't have time to address your concerns or challenges you may be having. Her way and advice to solve problems was, put them on an Action Plan and then fire them in 2 months. Any time there was an issue that she did address, during the conversation if you had another idea or point, she would cut you off and say, "look, I've been doing this for 25 years." So, basically shut up and do as I say and don't ask any questions and don't think for yourself. It often times took her a month to sign off on expense reports, and accountability was nonexistent. She let you know how busy she was, but in a year and a half she only came to my area one time. I don't where she was. My coworker and neighboring DM, the whole time he was employed, for over 5 years, she showed her face ONE time. She had to call him and ask where one of the centers was. She had no idea. I was advised to fire people on the spot, and then it was up to me to manage 2 or maybe 3 centers at a time with no center manager. The air of upper management is very arrogant and condescending of lower level employees. Other DM's laughed and joked about there center manager's and sales reps when we would meet. Often times the whispers were, "what kind of talent do you expect we can get with the horrible salaries they pay here". I was told by one DM that Lincare hires the "ugliest" people on the planet. I also had one DM tell me that he was going to hire this attractive woman just to have a little eye candy for about 6 months, until he would have to fire her because she was "stupid". As well, let me tell you a little about their pay structure. I was originally offered $61, 000 as a District Manager. I negotiated up to $65, 000. They pay their sales reps a $24, 000 base, their customer service reps about $10-12 an hour, their drivers about 12-14 an hour and the respiratory therapists about $18.5-21 an hour. This is horrible pay. They DO NOT take care of their staff. Most healthy centers operate at a 30% EBITDA, that's not bad, they make money, but they sure as heck don't pay the staff. They work you like a dog and give no thanks, what so ever. Centers do not bonus, that's a hoax. When the bonuses are set to be paid every quarter they dump all the bad debt at that time and it causes the profit to diminish, and the thresholds are so high you wind up not bonusing. When you do it's $100 bucks gross, $65 net and you feel like you were just slapped in the face. The communication between centers is very resentful and often times they hang up on one another arguing. They do not promote a healthy working environment. As for sales territories and overall salesmanship, there is none. They have very little sales structure and there are no concrete quotas, so the goals are not objective. There are constant rifts between sales reps and the turnover rate is somewhere around 30%. If you take a job at Lincare it will be a matter of 2 months and you're caught up in negativity, resentment and disdain for upper management. It is the worst company I have ever worked for. The Regional VP's name is Jill Parker. Her region of Texas, Oklahoma, New Mexico and Arizona is dead last in the country in every category, growth, turnover, held sales in accounts receivable and I'd say overall satisfaction. She is single handedly the most arrogant woman I have ever had the displeasure of knowing. She does not motivate. She does not inspire. She does not produce. I have never heard ONE person say Jill Parker is a great person to work for, a hell of a leader or anything positive, no one. One more thing in closing, I had a conference call phone interview with an environmental company as a sales manager. On the phone was a Regional VP and two other sales managers. When I started the interview I was telling them about my experience at Lincare. One of the sales managers on the call chimed in in the middle of my statements, cut me off to an extent, and said, "Let me tell you bro, I know Jill Parker, and she's a real b*tch." It shocked me, and his coworkers were taken back a bit, but this was an entirely different company in a different industry...what does that tell you. Run from Lincare, NOW!!!

ok, so it didn't work out for u/there r many employees working on their resume while making a few bucks/ we need to keep in mind that it is a publicly-traded company, and MUST watch the bottom line...signed, Sr Serv Rep