I ordered hair extensions on sat 19th march and the money was out of the bank on the monday by skillfitness.co.uk. The sites says 1-5 working days however its a week later and i have recieved no extensions and both emails i have sent have not been answers. Telephone contact doesn't put me through to anyone or let me leave a message. I am so angry and want my money back. What can i do?

I placed an order with luxurylengths on the evening of the 6th. On the 7th money was taken from my account but nothing since then. I have been waiting for an email to say my order has been despatched. I emailed them on the 8th asking them to confirm that the item was in stock or I would have to order elsewhere as I needed it for MY WEDDING on the 16th. No response so I emailed again on the 10th. Again nothing. Today (Monday 12th) I emailed again, and called but the number wont allow you to leave messages, saying the inbox is full (no doubt full of people complaining). I've emailed telling them how urgent this is and yet nothing. I'm all out of cash, my last resort is to borrow money to buy hair at the shop, which no doubt will no be double the price, and sew on the clips myself on Thursday night! I'm so upset!

I have received the order this morning which I'm totally surprised about - I have one more order that I've not heard about though but only for one nail polish so we'll see if I get that one or not. Still not sure about the whole set up of this company and their communication methods (or lack of) so I don't think I'll use them again and I've had my cards stopped just in case. They should inform you that this other company 'www.skillfitness.co.uk' take the money.

I have received an email this afternoon for one of my orders saying it's been dispatched...I'll not be happy till I've actually received it though and it is what it says it is. Still not happy about this other website showing as a transaction on my account.

It will be interesting to see if I get my order! I've ordered from purely polish too and sent an email earlier as I was surprised that it hadn't shipped yet (most internet companies are pretty quick to do so but seemingly not this one). I have contacted my banks (I stupidly did two orders after seeing another colour polish I wanted) and cancelled my cards - my transactions too came out of www.skillfitness.co.uk who I can't see have any links to Purely Polish or indeed Luxury Lengths! I will be very surprised to receive anything from this company...watch this space! Also, I called the police number (given in the previous comment) and they said yes, do call them if the order is not received and they will make a report on it (they said you can call 101 - I did wonder if I would be wasting their time but he seemed to think that they need to be informed too). Hopefully we'll get these sites closed down!

i ordered off purely polish on 22nd feb 2012, after a few days i became suspicious and after looking at comments on the internet about the site, i wasn't sure i would actually recieve anthing. I had no comnfirmaiton that anything had been sent to confirm dispatch of products, i phoned my credit card company which i used to pay for the items and they were lokoing into the matter for me and i also emailed purely polish. The next day i recieved an email from purely polish to confirm my shipment and on 1st march 2012 all my items were delivered, maybe i was just lucky tog et the items but from now on im going to go through more reliable sites