Norma,
I don’t know what Eursula’s problem is , but I went to take out my trash and on my way back she brushed her shoulder up against me again, like see wanted to fight me. Norma I asked for Amy because I knew you had left for the day, and Amy was also gone, so this is way I’m emailing you now. I have been getting along with everyone, even Tracy . Norma I am really trying to be a team player.


Norma Trader is my boss and Eursula Knight is the Co-Worker that has a problem with me, this is the second time she has done this.

I was incorrectly charged for an MTA bus pass last year. It to a lot of hassle but they finally gave me a provisional credit. 4 - 5 month pass by and I am charged again for an MTA pass that I wasn't supposed to pay for, charged two 38.00 fees. I contacted the bank to explain that the MTA was not supposed to have charged me, that I contacted them and they said it may take as long as 30 days to get my refund. After talking with a manager he reversed the two overdraft fees and agreed that as soon as the MTA contacts them I would be given the 64.00 that mistakenly took out. Well, a couple days later that take out another overdraft fee stating that It had been five days since I was overdrafted. I called M&T and they said it was nothing they could do, so I decided to close out my account. I went to the bank in person to close out and the manager there asked me to wait until he looked into things. Well, he looked into things, and the bank decided that I made the purchase and charged me another 64.00. When I called to tell them that they never issued me a provisional credit they said that it was regarding the first mistake they made and no matter how much I tried to explain that matter was resolved and corrected they still insisted that the reverse credit was for the 64.00 provisional credit from last year. I tell them to look on the computer and see the 64.00 debit for 3/4/2015 and that is what is being disputed, and in return they tell me that no, its for the provisional credit from last year. Last year! First place, these disputes are supposed to be resolved in ten day, when the dispute from last year was. The 64.00 from this month is sitting there plain as day but the bank refuses to recognize it and keeps returning to the original dispute in which I was correctly given my money back, the one from last year. So right now I am out two 64.00 charges and a 38.00 overdraft fee because the people at M&T bank either have incompetent employees or they are just not trained right. What's worse is this is the second situation they did not get right. Please, please, please take my advice and do NOT do your banking at M&T. They have the WORST customer service I have ever experienced.

I left M&T 3 years ago with the same complaint. They would put the bigger amounts through first. Their explanations were always crap. I just received a letter from them saying that they reviewed my past account and am due for a refund of bank fees. It didn't ask for anything but to verify my address so it looks legit. I am at a credit union now and have not had one problem. Love my credit union.