Hi, I went to the Macca's at Goonellabah around 9:10 pm Sunday night about an hour ago. The girl who took my order new I'd ordered 2 pieces of the Pineapple & Coconut bread as well as an egg McMuffin & a raspberry cheesecake. After waiting around 10 minutes which is the longest i've ever waited ever when I was the only customer I called to the girl I'd given the order & paid I called out "I don't care if the bread is frozen".
Upon which I heard a voice call out "We don't sell it frozen", this I realised soon was the new manager I've never seen before. I replied "I've bought it from here 100's of times frozen". She responded "Well you won't be tonight". I said "Why, I've bought it frozen when it wasn't fresh 100's of times". She responded "We aren't allowed to sell it frozen". I again repeated I've bought the bread frozen 100's of times"!!
This manager Louise approached me with quite a hostile attitude to start with for whatever reason & the staff seemed on edge too which i'd never noticed with the normal manager there who's always been helpful & nice. I'm over 60 years old now & this woman in her 40's was so aggressive I was shocked.
Then she told me "You've bought a muffin"! So then I knew she hadn't even bothered to read what i'd ordered before starting her horrid attack. I responded "Isn't there any non-frozen pineapple & coconut bread. The nice girl who served me called out "Yes"! So I said "Well i'll have 2 pieces of that unfrozen bread". She then said "You'd better calm down or i'll refund the money & you'll have nothing"
I responded "You're the one who needs to calm down" "I've never seen you before so it's obviously your 1st night here". Upon which after being there alone now for around 15-17 minutes still not served she refunded the money & said "You're getting nothing tonight".
So she was not only completely rude, overbearing & aggressive but inept as she'd failed to even check my order before assuming I wouldn't know the difference between a muffin & bread as after I'd explained I'd had the bread frozen 100's of times informed me i'd ordered a muffin which told me she hadn't even perused my order to ascertain that I had in fact ordered pineapple & coconut bread as well as the egg McMuffin which has always been sold frozen if there's none unfrozen left.
I find her attitude abhorrent, nasty, dominating, hostile, pedantic & she needs to know that power used wrongly will result in her being disciplined which is why i've brought this new manager's hostile aggression to managerial attention. I for one will walk straight out of there at Goonellabah McDonald's everytime I see her until i've received a formal apology & know this woman will not treat me like a 12 year old naughty boy at 61 again. I'm sure if she'd had the wisdom to read my order before her attack assuming evertime I said bread I meant the egg McMuffin. It's not logical to assume any customer would want a frozen egg McMuffin. This shows a total lack of intelligence & no ability to control her wanting revenge for attacking me wrongfully assuming at 61 I still wouldn't know the difference between bread & a muffin.
My name is Jason Dalton-Earls & I would like an apology from the new manager, Louise. If it was only because the normal manager was sick I don't know, but she does need to learn to control her hostility. Also to do the job properly & get a grip on what she's talking about by checking orders before telling people what can & can't be done & getting it totally mixed up!
Thank you because if she isn't disciplined she will eventually drive off many long term & consistent customers with her power tripping & nasty attitude. Her inept managerial skills need refreshing too!
I would like some response from MacDonald's thank you as well Louise the new manager retrained in not misusing managerial power for revenge upon realising the customer had been right all the time in saying it was bread I'd had frozen 100's of times not McMuffins OMG I still can't believe my 1st experience with tonight's Sunday manager Louise!