Submit a Complaint

Macy's, Department Stores National Bank

United States,
California

Consumer complaints and reviews about Macy's, Department Stores National Bank

SAV Send email
 
Sep 9, 2016

$2 Min interest fee on zero balance acct

Macy's is charging an unauthorized $2 min interest fee to zero balance accounts. They moved all accounts over to paperless billing and are not notifying account holders about the charge. When account holders call Macy's to discuss the charge they cannot explain it, repeating saying its relates to previous or pending purchase but the account does not have any previous or pending purchase. I had not used my credit card in a handful of months therefore did not realize these charges where occurring. When I finally realized and called Macy's they could not explain the charges and said they would remove them immediately and apologized. I was notified by Experian that they claimed 30 days late delinquency and it negatively affected my Fico score. I checked again today and there is a $4 balance, claiming late payment again.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username