When you purchase a warranty from a BRAND like “Macy’s” you would hope they would back their product, not the case here.
I purchased a couch from Macys that was over $3,000.00, with the “worry No More” plan of $368.00. I was totally scammed on this plan from the agent, telling me everything was covered, even my worst nightmare, that actually happened.

I have owned the couch for 13 months. The past two weeks we have had some pretty bad storms. On the last day of the storms my wife accidently left the door open from a separate part of the house, where the dog stays while we are at work. Unfortunately, my dog was able to get into the living area, and muddied the couch. Our dog was in and out, wet and muddy, on the couch for most of the day (see pic). We contacted the warranty company who had Furniture Solutions Network come out to inspect, and to do a cleaning. Well, the guy from Furniture Solutions arrived with a “spot cleaner” machine and says it would take him all day to clean, he would have to check with his company for a bigger machine, and come back. Several days later I call the warranty Company for an update. It turns out the company is not going to honor the couch warranty because it needs an entire cleaning, and not just a “spot” cleaning. Cleaning all of the cushions is not covered. It turns out that my “Worry No More” plan doesn’t cover my worst nightmare, not even close.

Macy's should be ashamed of themselves. I will not stop here. I will write letters, I will use social media (Facebook, Twitter, Instagram) to get the word out.. This IS A SCAM.