The technician was great, I have had no issues with the product. BUT the women in the Montreal office who do the 'scheduling' give out false information. I received 6 calls over 2 days with just 1 caller leaving an unintelligible message that was deleted. It was an unknown Montreal number, so there was no reason for me to answer when I live in Ottawa. Then on the 7th call, I answer only to find out it was the firm who were to schedule a protective spraying of my new couch. So, we proceeded to schedule the service, the woman on the phone provided me with 3 dates so I asked for an early morning appointment. She told me she could not do that, she could only give me a 4 hour window that was either 8 to 12 or 1 to 5 and the evening before the appointment, the technician would call me to confirm a time. 3 times I asked for the morning window, first appointment and 3 times she repeated she could not do that and that the technician would call me the evening before with a time since they give the technicians their work orders just 24 hours ahead. I now question that as well since I was given dates a week away, so why hold onto the work orders until 24 hours ahead? Anyway, the evening before, I wait for a call and get none - and of course, their office in Montreal is closed in the evening, so no support there. THEN at 7:09AM on the day of the appointment, I get a robo recorded call to remind me that my appointment is today. So, I call the office to ask what time, and they can't tell me. And when I say that I was told 3 times that I would receive a call the evening before, she denies anyone there would have told me that. She proceeded to say that they had all worked there a very long time and know the process very well and none of them would ever have told me that. So Magiseal, your office staff need better customer service training, or perhaps you have trained them to tell untruths to customers.

unintelligibleThe technician was great, I have had no issues with the product. BUT the women in the Montreal office who do the 'scheduling' give out false information. I received 6 calls over 2 days with just 1 caller leaving an unintelligible message that was deleted. It was an unknown Montreal number, so there was no reason for me to answer when I live in Ottawa. Then on the 7th call, I answer only to find out it was the firm who were to schedule a protective spraying of my new couch. So, we proceeded to schedule the service, the woman on the phone provided me with 3 dates so I asked for an early morning appointment. She told me she could not do that, she could only give me a 4 hour window that was either 8 to 12 or 1 to 5 and the evening before the appointment, the technician would call me to confirm a time. 3 times I asked for the morning window, first appointment and 3 times she repeated she could not do that and that the technician would call me the evening before with a time since they give the technicians their work orders just 24 hours ahead. I now question that as well since I was given dates a week away, so why hold onto the work orders until 24 hours ahead? Anyway, the evening before, I wait for a call and get none - and of course, their office in Montreal is closed in the evening, so no support there. THEN at 7:09AM on the day of the appointment, I get a robo recorded call to remind me that my appointment is today. So, I call the office to ask what time, and they can't tell me. And when I say that I was told 3 times that I would receive a call the evening before, she denies anyone there would have told me that. She proceeded to say that they had all worked there a very long time and know the process very well and none of them would ever have told me that. So Magiseal, your office staff need better customer service training, or perhaps you have trained them to tell untruths to customers.

The technician was great, I have had no issues with the product. BUT the women in the Montreal office who do the 'scheduling' give out false information. When I called to schedule the service (after they called me 6 times over 2 days with just 1 unintelligible message left), the person I finally spoke to provided me with 3 dates for the service. I asked for an early morning appointment. She told me she could not do that, she could only give me a 4 hour window that was either 8 to 12 or 1 to 5 and the evening before the appointment, the technician would call me to confirm a time. 3 times I asked for the morning window, first appointment and 3 times she repeated she could not do that and that the technician would call me the evening before with a time since they give the technicians their work orders just 24 hours ahead. SO the evening before, I wait for a call and get none - and of course, their office in Montreal is closed in the evening, so no support there. THEN at 7:09AM on the day of the appointment, I get a robo recorded call to remind me that my appointment is today. So, I call the office to ask what time, and they can't tell me. And when I say that I was told 3 times that I would receive a call the evening before, she denies anyone there would have told me that. She proceeded to say that they had all worked there a very long time and know the process very well and none of them would ever have told me that. So Magiseal, your office staff need better customer service training, or perhaps you have trained them to tell untruths to customers.

And those 6 calls over 2 days. With all the scams out there most people do not answer unknown calls and since I am in Ottawa, I would have no reason to answer a Montreal area call. The one and only voicemail received was unintelligible and so was deleted as a spam call. Again, customer service training is needed to ensure messages are understandable.

The technician was great, I have had no issues with the product. BUT the women in the Montreal office who do the 'scheduling' give out false information. When I called to schedule the service (after they called me 6 times over 2 days with just 1 unintelligible message left), the person I finally spoke to provided me with 3 dates for the service. I asked for an early morning appointment. She told me she could not do that, she could only give me a 4 hour window that was either 8 to 12 or 1 to 5 and the evening before the appointment, the technician would call me to confirm a time. 3 times I asked for the morning window, first appointment and 3 times she repeated she could not do that and that the technician would call me the evening before with a time since they give the technicians their work orders just 24 hours ahead. SO the evening before, I wait for a call and get none - and of course, their office in Montreal is closed in the evening, so no support there. THEN at 7:09AM on the day of the appointment, I get a robo recorded call to remind me that my appointment is today. So, I call the office to ask what time, and they can't tell me. And when I say that I was told 3 times that I would receive a call the evening before, she denies anyone there would have told me that. She proceeded to say that they had all worked there a very long time and know the process very well and none of them would ever have told me that. So Magiseal, your office staff need better customer service training, or perhaps you have trained them to tell untruths to customers.

And those 6 calls over 2 days. With all the scams out there most people do not answer unknown calls and since I am in Ottawa, I would have no reason to answer a Montreal area call. The one and only voicemail received was unintelligible and so was deleted as spam. Again, customer service training is needed to ensure messages are understandable.