I’ve been a customer of MagicJack for about three years. On March 12th, 2012 I went to renew my monthly service and they tried to charge me $29.99 instead of the $19.99. Why is this irritating? Because their web site still says $19.95/ Year!! Some “spokes guy”, Mel Author is on a video on there about How it’s Less than $1.60/month and $19.95 a year. When I asked why they couldn’t honor their Add price, they said their policies had changed. The online Rep, Ronald, was a very rude individual and when I asked for help with the reason why, all he said was I can’t.

Ronald: the new rates just went up last January 20, 2012. we can't blame the advertising dept. if they haven't change the add yet.
Luke: Well...get me to someone who can do something!!! This chat with you is going no where...and Ronald...I'll be mentioning your name in all the complaints too!!
Ronald: okay. it's all up to you.
Luke: Why be a jerk???? I'm still a customer!!! Get me a supervisor!!!

Ronald wouldn’t get me a supervisor or a supervisors name. He just stated that one is watching in.

Then he rudely ended the conversation:

Luke: You don't listen Ronald...I want the supervisors name!!! I'm almost done writing the complaint and I want to know who's letting you be this way to a customer!!! No solutions or answers...and I'm NOT wrong here...your ADS online and TV state $19.95 a year!!! Thats what I paid and thats what I should get!!!
Ronald: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

Seconds later:
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.


It’s a typical move of bait and switch and false advertising AND RUDE CUSTOMER SERVICE!!

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