Through the representatives of the customer service department sales and bad currency of one of the branch employees

There was a problem that I was asked for compensation for the period of non-utilization of the service because there was a problem with the center. I applied for compensation before 7 January and the compensation amount was 29 LE and 60 Pounds. I spoke to the customer service representatives on January 7th at 8:30
In the sales department and Osima Ahmed, I asked to deduct the value of compensation from the bill on the speed of 2 Mega unlimited 250 pounds and the bill became 217 pounds and said I made the request and I said I want to pay in the immediate service said Li fully attended the call tomorrow at 12 noon, Immediate payment We contacted we at 12 noon and said to me a representative of customer service Asma in the sales department The application was activated and estimated to be paid in the immediate attempt in such an instant machine or passageway error message
I tried to pay the bill for 217 pounds for 3 hours from 12 noon to 3 afternoon

 An error message and a bridged message also appear. Please check with the service providers

I spoke for the second time with one of the representatives of customer service in the sales department called Duaa and said to me my services or branches I contacted after two hours at 5 pm with one of the representatives of the technical support I do not mention the name of my payment can be paid immediately I took a vacation with a deduction from the salary from the company I work to pay immediately The same error message contacted the company Imparah on January 8 at 2 pm and replied to a customer service representative sales department called Sherine I told her problem said a price you can pay in the first place I searched for machines from the area where I live to areas beyond the same message of error from the service immediately And a walkway from Saa Of 2 pm to 10 pm no benefit
I called for a fifth time at 10:30 pm and a customer service representative, Asima Mohammed, said that there was no problem and you would pay for it in one or one of the authorized distributors such as Forsy Masary. Radio Shack Mobile Shop took the same error message from 10 am to 1 am Shak and others and I called today January 9th, they told me to pay by Mobil Shop. I told them to show a message. I told you that your invoice is in front of me and you can pay it in the first attempt, but the attempts failed. I called again. They told me to pay in our Maadi central. I went to pay. Main

Lie to representatives of customer service in the sales department do not know why and went to the branch at the seventh hour arrived at the branch
we at 7:30 pm was 456 digit number 3 and waiting 31 customers went to the window 3 at 8 and ten minutes I said to the employee sales department I want to meet the branch manager because of a problem in the bills, she said to me in a mockery of the wish of the monastery in which she said to me, A simple and sarcastic response, I paid the bills and went
I would like to take the necessary with the staff sales department and with the customer service department employee at 8 pm and 10 pm in the window number 3 456 digit and complaint of abuse in the branch of representatives of the customer service department WE and the mistreatment from a customer service employee at the Maadi branch in Nasr Street in front of the restaurant insured
Mobile No. 01015970361
Name: Mohamed Hassan Abdul Latif Bakr
Address: 4 Salah Salem St. 77 Maadi - Cairo
Telephone number on the Internet service: 0223586122
I hope to take the necessary action and not raise a case against the company due to ill-treatment and lying to customers