Resolved since.

Please remove complaint.

Bought a car there recently and here's how it went!

To the owner and management at Manchester Subaru, If you are reading this you had an opportunity to speak with me but you wouldn't even come into the next room to discuss the issue with your new customer right after I bought the car, so for the sake of other customers that deserve more I thought they should be aware of my review.

I was told the car had everything but was missing only an owners manual only, I even have this in writing so it's not just heresay. We were told the price of the car before we went, after the test drive they told us the car was priced wrong and put the price up by a couple of thousand! They used about every sales trick in the book, they said they would honor the existing price they told us (only because legally they have to). When I google reviewed them however many customers complained they did the same price trick with them!

We asked to purchase the car subject to inspection, this was initially declined, they later agreed. My mechanic told me the car wouldn't pass a state inspection on one item yet they somehow managed to have it passed their end.

After I bought the car and signed the paperwork i asked for the keys, only then did they tell me the car only had one key, despite them saying it was only missing one item, the owners manual. I told them it was unfair to only declare this after the sale.

Although the salesman was very nice about it I asked the owner Mr Todd Berkowitz to discuss it with me, he refused to even come into the room to meet me to discuss the car I just bought. I asked the sales man multiple times if I could speak to Todd the owner of the dealership and he said he is not interested in speaking with you via his sales employee. This is the type of service and courtesy they will give you as a new customer Their excuse was the car only came with one key from the previous owner!

This had nothing to do with me! Bottom line They refused to do anything about it, they failed to disclose it and furthermore declared nothing was missing from the car except the owners manual which I could purchase for a few bucks, this is what gave me piece of mind buying from them.

Had I known the owner would treat a new customer like this I'd have never purchased from them!

The problem is the senior management in this place which are ultimately who you will have to deal with when there are problems encountered, and their post sales customer care from the moment you buy the car is an absolute disgrace. They do not care about their customers at all in my experience so absolutely can not recommend them and will not be buying my second car from them in the next few months id be looking elsewhere. They treat their customers very bad and don't deal with post sales issues at all well.

Would not recommend based on my experience, there are other Subaru dealerships around but this would put me off even buying a Subaru altogether.

Hello Todd;

I appreciate that you have finally decided to discuss this with me. I am unsure if you are aware of all the facts on this matter because either you refused to meet with me or nobody told you that I wished to meet with you.

I dont understand parts of your reply but I will outlay the facts on this. The car was initially advertised at a lower price online and when I initially called about the car, only after we brought it for a test drive did Bob tell us the price went up online to a higher price about $2, 000 more, so that they would not negotiate at all on the price but would honor the original price the car was advertised at, so we did pay the original advertised price.

Secondly, how would you know that Manchester Subaru did not refuse to allow us to have the car examined? You were not there. I can assure you they did. The people that were there was Bob, my wife and I. When they refused my wife and I left the office as we were not comfortable buying the car without an inspection along with the sales trick of saying there was a mistake on the price. Only after we were leaving did Bob return from another office saying we could have the car inspected but wouldnt allow me to place a deposit on the car, it was first come first serve. I later looked up your reviews online and a lot of your customers complained about this exact thing, saying the car was incorrectly underpriced, so we were sure there was a pattern here and it wasnt just a once off.

Third item; you absolutely did not make me aware that the car only came with one fob key prior to or at the time of the cars purchase.It was only disclosed the day after the paperwork was signed on good faith and the email I received saying nothing was missing except the owners manual. Again how would you know this you were not present, but I have a number of witnesses to this fact. I also have an email stating the car was only missing its owners manual. The documentation was signed on Wednesday 29th February with that in mind. On Thursday the 1st of March I got an email from Bob saying that in fact only one key was present. I was assured signing those papers the only thing missing was the owners manual. The car was already signed over to my name and registered in my name when this was brought to my attention. On Saturday the 3rd of March I discussed this with Bob in his office and I asked 3 times for you to discuss this with me and every time he left and came back saying you did not want to meet with me. He told me he contacted the customer and the car only came with one key ever, then the plastic key and another key were produced, neither of them were the fob key.

None of this was made clear prior to signing the documentation which you seem to use as your safety net, I also have documentation in the form of an email from Manchester Subaru and voicemails and witnesses to the contrary story which I have explained above. The car was never delivered also, it was collected by myself and another witness on Saturday 3rd March, and they were also present to the fact that you refused to meet with me.

Again what I am seeking if for the smart key to be fabricated by Audi, the keys also need to be programmed and I have told Bob that I would offer to deal with this in my personal time but that I would not be paying for this misleading situation. Should you wish to not offer this as a settlement then unfortunately I will have to seek further legal consult on the matter which I have no hesitation in doing. I have offered a solution and it is really up to you at this point.

My wife and I were purchasing our first vehicle, we had spoke to Bob about a lease vehicle in future, had this not have arisen we would have had no problem in the purchase in the next 6 months of our second vehicle for my wife, my parents also purchased a subaru impreza wagon from there, I just think how we have been treated throughout the entire process has been terrible and at this point we or my family would not be interested in purchasing a third vehicle from Manchester Subaru.

If I can clarify any other details please have no hesitation in contacting me;

J Madden