I would like to place on record that Mango Airline protect its employees as well as promote their inappropriate behavior by breaking into your bag, damage it and the Airline walks away that it is not their problem.

I travel often between Cape Town and Jhb for work. On Friday morning I flew to Jhb from Cape Town and on collecting my bag, immediately saw it was broken into, the log was broken and zipped open, one can clearly can see that force was used. I reported it immediately and the a couple of other passengers form the same flight also cane to report such incidents.

I followed the process to report this to Guest Care and their response was that this is not their problem, they are safe guarded against this and will not replace the bag. I was not asked if it can be prepared. nothing, a plain simple response of, not our concern. I was not even asked what is the make of the bag and no effort to determine if they can repair it.

I then raised again that I do not agree with the fact that they protect and promote behavior like this and that from the photo it is clear that that it was malicious of nature and NOT "accidental damage.

So this leaves me in future to wrap my bags at a cost of R80-00 a time and it is.......my problem!

Wow, what a way to resolve a customer complaint.

I am a Private Club Member at Momentum Multiply through whom I bought this ticket and I will raise this to them how the airline is treating us and how come they are one of their preferred providers? It is also strange to see how many complaints of this nature is logged against Mango and

Attach find the pictures and communication for your attention.