Being charge for something im not quite sure what through

I subscribed for their "6 months guarantee" program which PROMISES the member if he/she has not found the right one, he/she will automatically get another 6 months free membership. Well, it just turned out this promise is nothing more than a catch. My 6 months membership just got terminated without any notification. I called the customer care to see what happened to their "6 months guarantee", they told me that they wouldn't be able to provide that due to my "lack of activities". I told them I have been active by trying different methods of communications such as phone and personal emails etc. they said they need see the "progress" of having at least 5 new emails every month. Then I told them if I wasn't being active, why would I bother to call them to active my membership instead of just letting go? I even told them that I know they give free membership to some people in order to keep them on this site, my date told me that he just keep getting free monthly
membership because match.com wants to keep him. Not to mention my request is totally legitimate abiding by the contract. I am so upset and disappointed with their fake promise and hostile customer services. Now I am disgusted by this site and wouldn't get on there anyway. It's all about them making money not helping other people as they "PROMISE"!

I had the six-month guarantee and followed their requirements every single month. When it stated I met all of my requirements for the six months, I stopped looking at the status. I then received my credit card statement and found that I had been charged for another six months, yet I KNOW I met their requirements! I contacted them that very same day, and they state that they "can't tell" if I met my requirements because it is not visible to them after 30 days. (My credit card statement came 1 month after they added the fee.) They informed me that they send a message to the guarantee status site (one you would have to know to click on and find the message that you don't know is coming) asking if I have met someone that I have to answer within 7 days, or they cancel the guarantee and charge your card. I was appalled. This is definitely dishonest. 1) They should definitely have access to see your actions. If they are legitimate, they should be able to keep that tracking for as long as there is time for someone to dispute a charge they add without the member's permission. When the person gets the bill, they definitely should be able to check the person's status, but they deny being able to. 2) they should email you directly, not try to put it in an obscure area for a very limited time-- and truthfully, if you are still actively on Match it is obvious you are still looking at haven't found your "match". It answers their own question. 3) they should be honoring their end of the contract. If their status bar had told me I met ALL of my requirements, which it did, there should not be this unethical method to try to not grant their guarantee and charge you for another six months. Talking to the manager and the Resolutions Dept did nothing...they just say the "can't see" if I met my end of the bargain, which is just an excuse to follow through with their guarantee and try to charge you more money...a lot more money because they charge for another six months.

ADDEENDUM: They also dropped my profile, so they are definitely not even allowing the next six months per their guarantee. If you dispute their billing, which of course I am, they drop your profile. Definitely not even remotely honoring their six-month guarantee.