Dear Sir/Mdm,
Regards on Maxis Zerolution plan matter, I'm quite surprising on Maxis Mobile Service Operator which did not explain clearly on Zerolution plan term & condition before customer sign of plan.

The main complaint is why pay so much and device need to be return when sign off of Zerolution Plan and why Maxis Shop operator didn't explain clearly to customer before customer sign off of contract?

This is very unfair to customer and also customer satisfactions of maxis plan & service.

I hope Maxis to come out a great solution to current customer and as well of future customer to ensure no such of bad impression & no consider to continue with Maxis because of this issue here. Please make sure proper explain and not just focus business with let customer feel cheating method on this issue.

Best Regards,
Steven Cheah
Maxis Account No: 2466906563

I raised the issue via Maxis whatsapp since 7-June 2021 that the line is not stable. On and off will cut out. BUT NO ACTION SEEMS BEING TAKEN!!! AND REMEMBER I DID NOT MISS MY PAYMENT EVEN ONE, AND NO DRAGGING OF THE PAYMENT. WHY YOU DRAGGING MY ISSUE? AND/OR YOU JUST IGNORE ME???

Account : 1908255175 for my details. I reported in here on 20 May 21 of poor - slow, weak, internet connection, frequent disconnection, since I accepted the offer to change to MaxisONE Go Wifi 78 from WBB. On 21 May 21 my complaint was spontaneously resolved, enjoyed seamless connection as promised. Late 22 May 21 till now message" No Internet". Currently I am using my Celcom hotspot to pay Maxis bills and write this complaint. What is the issue? Based on this experience, its not the connectivity, its more a system issue of priority accorded to types of users. My guess, so please resolve this complaint urgently. Thank you

Dear Sir, Madam, I bought new phone from Maxis centre on 7 May 2021. Explained to staff attending that my old phone (a Samsung that was purchased from Maxis previously) had a faulty screen and could not access any messages. Staff suggested I go to Samsung and get phone fixed. I said I was desperate as needed phone for work and could I get a new phone. Staff showed me new phone, sold me a more expensive plan and said he will help me transfer data from old phone.

After signing contract, he put new SIM but all TAC/codes for my apps went to my old phone which had faulty screen so I could not read messages. Therefore I could not activate new phone fully...My biggest concern was MySejahtera and digital payment app. I asked staff for a quick solution but he sent me off with new phone that doesn't work fully, more expensive plan, 2 SIMs and said that, " I have solved all your problems, thank you and have a good day!

Following day, I had to risk going to another Mall (during MCO) to find a Samsung Centre. The young lady informed me the charges of repairing my old phone were expensive. When I told her my problem, she immediately put my old SIM in new phone to help me read all the TAC messages and activate my important apps.

I have been talking to Maxis via WhatsApp since Saturday (8 May 2021) on my predicament of 2 SIMs and until this morning (11 May 2021) they have not responded with any advice or even a call. Many questions were asked about my phone no., last payment, and even new SIM info. How long does it take to resolve a question of 2 SIMs? I enclose the WhatsApp message. for your attention.

Dear Sir,

I made complaint to maxis last month bcos of poor reception of internet . My childrens been complaining all the while but I thought it must be the line and will resume back normal. Recently I tested with the speedtest to find out its only 30 meps so made an official complaint and the person who came over said that I am still using old modem and he than changed to new upgrade one which meant for 300 meps and above. My complaint is I been cheated by Maxis charging me for RM170 while I am still using the old modem which is meant for 30 meps.I been charged for 300 meps almost more than a year but all the while been receiving 30 meps only.
Why does MAXIS does all this cheap nonsense things with their customers ?
I never missed even one payment and always a good paymaster.
I want my money to be refunded for all those months which I was receiving only 30 meps.

I make a complaint today 25th Nov around 4:30pm for my poor wifi service after upgrading from 100mpbs to 300mbps. The technical guy that spoke to me is very unprofessional & defensive. I told him that after my upgrade, I'm not getting the speed & told him that nothing change in my household (house no change & number of peoples no change) except for the package of the wifi changed. He keep on informing me that the wifi signal was radio frequency & the short range wife signal is 300mbps & the high range is only average 30mbps. I told him in the past when I was using the lower package (100mbps) I could get the signal at least 60mbps -70mbps. He informed that devices & laptop getting the signal is different. I told him nothing change on my device too, why there is sudden drop, he refused to understand. While talking to him, the wifi disconnected 2 times while doing the speed test on my laptop & he blame it to my laptop. He say my computer can sometimes disconnect the connection. So, devices, laptop are the issue but nothing on the wifi. He sound so defensive & not taking in any customer complaint. He make me feel like I'm so new to the world of wifi & he is doubting everything I told him. After few round of trying to make him understand on the issue, the line cut off & he never call back. I guess he intentionally cut off the line as 1st time when the line cut off, he did make effort to call back but the second time, he never call back.

I call back Maxis again & this time, I'm talking to a Malay lady. She is much better than the earlier guy. She advice me to go with 100mbps since I'm staying at double storey. 300mbps is for short range & is not suitable for double storey house unless I install a secondary router. She told me most people on double storey will face this issue.

Maxis, pls train your employee on how to answer to customer questions & by denying the facts is not going to help you securing or maintaining your loyal customer. I was about to change to another service provider after talking to the first guy. No point to doubt your customer complain if you want to improved your services. Nobody will likes to make a complain as making a complain need a lot of effort.

I make a complaint on my poor wifi connection in my home after my upgraded package from 100mbps to 300mbps on 25th Nov around 4:30pm. The technical guy which assist me on the issue keep on denying the facts that the wifi signal was unstable & poor.

Making feel like I'm a 3 years old kids & make feel so stupid as if I'm using the wifi for the very first time. He keep on explaining wifi function & keep on telling me the wifi is using radio frequency. I noted on that but he is not listening to the customer problem. I explained to him that I had been using maxis for many years with the 100mbps & nothing change (house no change, number of ppl also no change) apart of my recent upgrade to the 300mbps. The old package had intermittent loss of connection but not frequent but with the recent change, the issue is so severe that I can't even browse my internet when I was in second floor of my house. He is not listening or rectifying the issue & very defensive on blaming to the phone, computer & etc issue. While talking to him, the connection of wifi lost 2 times & he still ignore the facts. He told me its my computer that lost the connection itself. He cut off the connection while I was talking to him & never call back. I guess he have nothing to explained. Very unprofessional.

I called up Maxis again & this time a Malay lady which assist me this round had better explanation. She informed that 100mbps might be good for me since I'm staying in double story house. 300mbps is for single story house, they will get the signal better unless I installed a secondary router upstairs. This make more sense to me.

So, Maxis pls train your employees on how to explain to the customer. I was about to switch to another service provider after talking to the 1st technical guy but decided to stay put after the 2nd lady explained.

I do not manage to get the name of both technical guy, pls investigate as I really unsatisfied with the service provided by the first guy.

maxis fibre home unable to use it, that's why i need to call customer services.but customer services once pick up a call to verify identity they no trust and using no manner sound to attend me and my problem still not settle on it. what for i take this suck operator...
will not introduce to any family member or friends to use this suck service. i complaint with the customer service he directly said any complaint can call to maxis center and directly end the call.

Dear Sir,
Good Evening, I would like to express my dissatisfactory here for the poor service provided by Maxis Service Center in Taman Tun Dr. Ismail (TTDI). The incident was, I went for this maxis center to sign up iphone 4 ivalue plan and there a man who believe was a boss for the maxis center TTDI told that, the stock for Iphone4 have been finished and I had to wait another day to get it. However, he mentioned he has “another solution” in order to get the iphone 4 immediately by today, and then he directed me to another staff for the explanation of “another solution”. I am pleased to be seated by the staff and the staff explained to me in fact, the solution was I have to sign up for the maxis broadband products in order to get the iphone4 successfully. I reverted back to the staff why did I need the broadband products since I already had Broadband service by my own. The staff told that, the iphone4 is limited to 20 units out per day and already out of stock early on that day. But he said he can issue a new iphone4 for me provided that I have to sign up for their broadband product in order to fulfill their broadband sales target for their branch. The staff added on, I may have cooling-off period of 7 days for the broadband product. I am totally frustrated and questioned why they can’t issue a new iphone4 for me since they still have stock instead of “re-package” for me.

Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ??? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM (150-10-30% = 95 RM)

actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it

10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS

20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS

30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS

And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT

so isn't great deal for you ????
so I meant if you can get more than your previous provider why not, right ???

THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price


Items


Voice Rate

SMS Rate

Video Call Rate

MMS Rate

Data Rate

Between Celcom


40 Hours/Month FREE

3000 sms/Month FREE

FREE

FREE

Standard

To Others Provider


15 sen/min flat rate to any network

10 sen/SMS flat rate to any network

20 sen/min

35 sen/MMS to any network

Standard


COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)


CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0

DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED

Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...?? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ?? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)

those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above

Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx

Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php


Best Regards,


Your Friend