Dear Mc Donald Management,
, I’m staying nearby Forest Height Seremban Mc Donald area and it’s the only outlet nearby my resident and I regularly go there to have my breakfast and my dinner.
I would to feedback regarding the mention outlet Whereby I had a many bad experience during my visit to the mention outlet.I did complain a week ago ( Online ) but there no any feedback from Mc Donald Management.
I guess these particular outlets needed an attention to improve to avoid losing customers patrons.
My bad experience during my visit as follows and I would like to know what action has been take to avoid further disappointment during my visit.
1.Run out of stock for Butter for Pancake.
2.Run out of Curley Fires.
3.Run out of Toys
4.Cleanenes Of Lavatory ( Dirty and very Smelly ) The Manager of Supervisor don’t even bother to check to ensure its clean. ( I saw staff with Purple uniform just walk around doing nothing )
5. Sundae Ice Cream Machine most of the time out of order and no notice displayed to informed customers.
6.Mc Café counter no staff’s
7.Breaksft hours and at night only open 1 counter on operations.
8.Condiment area very poorly maintain.
9. OKU staff working alone at Lobby area without any help from the team member’s during pick hours.
10.Food serving is very slow ( Ordered Coffee waited for more them 15 min no coffee served ).
11.Manager on duty don’t even come out from the kitchen to the lobby area to ensure the outlet in order in term of Cleanness, Customer Service especially during pick hours.
12. No any feedback on complain.
13. Expiry promotion poster still on display (Maybank Promotion ) When ask the staff they mention Promotion Already Over.
Kindly reply to me via e-mail,
[email protected]
Thank you and looking forward to hear from you,
Regards,
Daniel Kathiravan
Forest Height Seremban