Attention to the head department

I write this complaint due to the bad services delivery and counter services.

Order no : 417765
Outlet : ampang point

Situation 1:
When the order was arrive at my home the staff who delivery the food not asking my sister to check the item is correct or not. Even others delivery services will ask to have a look on the item is correct or not.

But is okay if the staff is rushing but for me is such a rude thing cause we as customer have a right to have a look and the staff can wait for a while for us to check.

Situation 2:

When my sister look the food inside home we notice that one item not there which is 9nuggets then this is not once time has been happens but it has been happens before but we not taking any action .. But today we decide to call an as but yaa after few call no one pickup and we decide to go at the outlet at ampang point.

Situation 3:

When we at the outlet i asking to see the manager that handling that shift. Then let her know one item are missing at that order and she look at the resit and take my item and make a double check at counter then ya 9nuggets are missing.

Then i just wondering why ig taking so long to give us 9nuggets. Then i asking them and they said they change the all burger packging.

The problem is it just lost 9nuggets. Why they change the burger packging??

Then the manager said they also forget to give apple pie on the order too by refering the resit

See we was shock why must they miss few item? And i look there are so many staff there and my order not in a pack time so it possible to having this problem especially for delivery food..

But i asking to the manager why change packging they she said to me and my sister dont worry we change cause the packging not nice and we not doing anything at the food


I feel like what??? Why must she said like that if she willing to change why not to change the food too since the food cold already and we will eat the food and not the packging then i am curious why she said we not doing anything on the food??
Is it they make a bad thing to the food?? Yaa casue they might be angry with us casue make a double task for them and no one know what they did on the food behind since we cannot see and plus with the statement that the manager said will make anyone to think twice to eat..
Dont u thing the same??

For your information we not eat the food and throw even we lost money but it make us thing twice we you staff words..

Reason why i do this long sentence casue to make it clear with what the problem happens and i repeat it not once time has been happens but many times and this time we think we have a right to make a complaint and fight for out right..

I just hope mc donald take action or mybe guide the staff to make sure this thing not happen towards anyone else cause it waste time, money and make a bad feeling.

I do hope for you better services in the future and please make sure they honest and sincerly to do their task.

Regards,