Delivery of supplies through mdinr is horrible. When I lived in Sun Prairie, WI, I rarely had a problem with timely delivery and supplies are to automatically be ordered and shipped through mdinr. Now that I am living in Schofield, WI, the delivery is terrible and supplies have not been sent automatically. Apparently supplies are ordered from California ahd shipped through Mail Innovations which is partnered with UPS and then delivered to the USPS for mailing. I had to order supplies on 11/29/23 as I only had supplies for one more testing. I received notice that they had been shipped on 12/5/23. I do not understand the delay from 11/29 to 12/5 before shipped. However, the tracking number indicated supplies were not shipped until 12/7. The last update is the supplies are in Bensonville, IL as of 12/9 waiting to be delivered to USPS. It is now 12/13 - 4 days later and the tracking still shows supplies are still sitting in Bensonville and have not. been delivered to USPS. Further, I understand that the supplies are not even mailed to me directly but rather to a mdinr representative or office somewhere in Wisconsin and then mailed to me by the mdinr representative. So now it is 2 weeks since I requested needed supplies to test my warfarin level which per physician's order I must do weekly and am now unable to do so since the requested supplies have still not been timely shipped. I have brought this to mdinr's attention and the response is less than satisfying. Their attitude is basically that there is nothing that they can do. What options does a person have in order to timey receive supplies from mdinr?

I had a mechanical heart valve placed in 2020. I started using MDINR. Last year as I had a stroke due to the coag clinic I was using who would not up my weekly dosage of warffarin. I was told when I trained that it didn’t matter how much I tested it all went of doctors orders. My inr has been all over the place honestly and my doctor wants me to test twice weekly. When I go to order supplies on the app it just places the order on hold and doesn’t place it because “I’m ordering to soon”. So I always send a message and explain that I test twice weekly. I need the strips and lancets. They send me 6 lancets and 12 strips at a time. Which makes no sense you need a lancet with the strip. But anyways I have had issues with shipping where I didn’t get supplies for a month in a half because the package got lost in the mail. So that was fun. Taking it up with them was even better. Every single time I have contacted them on the phone they have been extremely rude. This last time I called because I received a message that stated if I needed extra supplies I would have yo start buying them. They have never mentioned this before and in my contract it states that you test directed by your physician. Then the lady that I talked to eluded to that fact that I was selling my lancets on the street. I had been given 6. I needed more clearly I was given 12 strips. So the lady said well we don’t know what your doing with your lancets. Umm I’m sorry I didn’t realize lancets were a hot item on the streets these days. I was then informed that I could apply for a program that would allow me to test twice a week for 45 days and after those 45 days I would need to start paying for my extra supplies. I pay them monthly, I pay the rest of what my insurance doesn’t pay. They told me that they are a weekly testing company and can’t “support my needs” wait I thought that testing was directed by my physician. Needless to say I have taken all of this to my doctor and his team is working on getting it figured out or having me switch to a different company. They are extremely rude, they are slow at sending life saving supplies. I do hope that this can get figured out. I feel like this company is shady. I’m afraid if or when I go with another company it is going to be hell getting out of this contract.