Mailed a prescription to Medco almost two weeks ago. Tried to call customer service on Saturday, got disconnected twice, never reached a human. Called today, finally got a human. Asked about prescription hold up, was told they couldn't read the prescription and couldn't reach the prescribing doctor. Claimed they could not read his phone number. Isn't the phone number printed on the prescription pad?? Asked why then, they hadn't bothered to contact me to let me know any of this. The representative could not give me a reason. He said "well, it says here you are eligible for automatic phone call notifications". I said, right, so why didn't they call? He didn't know. What if this were life or death medicine? How long were they going to sit on this?

How the hell do we get off Medco's scam plan? It seems my husband's enrollment period is at least 6 months away -- and even then our only opinion is to upgrade (pay even more) for the Gold Plan. Maybe under the Gold Plan you get to speak to live human who actually SPEAKS ENGLISH !!! I doubt it though. The first mail-order delivery of a life/death medications was the WRONG MEDICATION!!! Big Pharma/Medco hacks put our lives in danger. I miss my local pharmacist who KNEW ME and provided excellent service. Now I'm penalized and must pay $$$ more to return to my local pharmacy. It's extortion with our LIVES at stake !!!