I cannot tell you how frustrated we have been with our internet service. We have had intermittent service for the past year. Continuous calls, technician visits, change out of modems, trips to the Milton office for new modems, etc. You name it we have done it. Mediacom stated they wouldn't credit our bill until the problem was resolved. One year later....it is time to see some refunds. We had begun to look for other providers and already had a technician appointment set. I decided to keep the appointment and see what they determined was our problem for the 7th visit in the past months. Finally, Chuck Cassady was our technician. Praises to him for saving our service with Mediacom. He searched out the problem instead of blaming it on another modem issue. He kept searching until he was able to determine the problem. It took changing out all the splitters, running a new drop from the pole and changing out other issues at the pole. We are finally up and running full speed. My hope is that it will continue but since he did his job correctly instead of taking the easy way out, I feel confident that this will end our problems. This man needs a bonus, a raise, and some great commendation for a job well done. He is the first that took the time to listen to our issues and find a solution. Hats off to you Chuck Cassady. I really appreciate you.

They don't have any tv , internet , or phone worth ! cent and there service is thje same You have to wait a year to get your money back when they owe you and you keep getting a bill you owe them when you don't I have got four bill's from $120.68 to $ 60.48 cent's , since april.07,2015 and all I get when I call them is I have to wait anough 4 to 6 week's . [email protected] .

I was told when we paid for our new Mediacom service that if I went to www.activationcenter.com and entered my confirm # 57576763 last name and zip I would activate a $100.00 Amazon gift card. This web address is not valid and I can not get an answer from Mediacom on how to activate the amazon $100 gift card I was promised. I would like someone to tell me how to get this done.

I would be happy to review the account for you and see if I can assist in straightening this out. Please email me at [email protected] and I will see what I can do for you in regards to this matter.

Thanks,

James
Mediacom Social Media Team
Mediacom Communications.