It's amazing to hear about these "issues" and yet I've been a rep for just under a year and with the few clients I've helped they have earned more money for their claims to cover expenses of a professional contractor doing work instead of having to hire a "friend" who has a hobby. As for the location of where orientation takes place, yes our off site office locations are not huge buildings like our corporate office but our training is top notch and business is legal. We do not feast off poor innocent individuals. We help home owners reach fair settlements with their insurance companies instead of the insurance company not paying for repairs. Three of my clients had filed claims on their own and were entitled to more money but the insurance company didn't tell them and when we processed their claim each received over 1K more for their claims because their insurance company withheld their proper payment. Home owners are entitled to indemnification of their home and without the proper representation they typically settle for much less than their actual value. Call it a scam if you want because it's not Metro scamming consumers it's insurance companies saving money to pay their investors instead of their clients paying their high premiums.