I, Neil Kater, ID 221151 5168 080 still waiting since May 2012 - always being given the runaround - we have been working in the industry for many years and still we battling to get our money (surplus).

I think I am now going to get the Ombudsman involved as there are hundreds of people in the same situation.

My email is [email protected]

I Neil Clifford Kater submitted forms for surplus payments in May 2012 - I have been going back and forth ever since - its always a form missing etc etc - eventually in June I was told that all my forms were now correct (after the millionth time) and that I can expect payment in 3-4 weeks time which would have been 17th July (given I worked on 6 weeks). when I called on the 17th I was told that yes my application is approved and has been sent for payment.

Please advise URGENTLY if there is money due to me.

I have been waiting now for the past 5 years - is this going to happen or not. I keep getting conflicting stories - I am now going to take this matter to the Ombudsman as well as the Pension Fund Adjudicarot

I submitted my forms for provident and pension surplus pay outs in May 2014. I have been going back and forth for the past five years with no success. In June 2017 I was told that my money would be available on 17th July - if not then I must call. I called on 17th and was told that the payment was sent through and that I can expect my pay out within the next few days. Today being the 25th July I am told that my ID number does not exist and that I have not submitted forms.

Please assist as I am being evicted.

i send my claim since may up until now there is nothing,they called me to say they need ID copy(June) and i fax it to the no and i make a call after 10 min to confirm is Lindiwe did receive it, and she said yes (Lindiwe),after three weeks i called again to the call centre, a guy told me they are waiting for a signed ID copy of which i did send it before and again i did send it and i send it again via email to Gailn,after two days Lindiwe called again to say everything is received after two weeks i will get it,today i called again to get the same thing ,ID copy is outstanding,again today i send the copy to Gailn via email and to [email protected] again and i ask Gailn to intervene ,even so i don't get any call from them up until i make a call and sometimes they just hang up on me

my email adress is [email protected]

Good day all,

Same as all the stories I have just read, same stuff different people!! I can't believe these people are seriously arrogant, incompetent individuals. Sending documents over and over they still don't receive it and than jus drop the phone in your ear. My grandmother has been waiting since 2011, they really need to get a better system in place and fire all these people that think they better than you. Phoned and told me they have not received the documents but than she refers to a document I sent along with the others lol

People, seriously, this is nothing but a WASTE OF TIME AND MORE MONEY!!!
My father passed away almost 4 years ago and my mother has applied for the fund. They are playing a game to tire you out so that you go away...........My mother has sent all the documents requested, the trouble she has gone to at her age of getting all the relevant information, sends it registered and all this costs money. When you call you speak to arrogant, incompetent individuals that either give you a load of bull**** saying they have not received certain info or the copies are poor when it is not or they even just put the phone down in your ear after holding for ages. My mother has been sending the same requested documents at least 7 times now and still they either "loose" the documents in a filing system called the bin or they keep requesting the same info you have delivered over and over. You can not speak to anyone further up, no info on the members of board online. I dont know what I am more annoyed about, the fact they play a game and waste your time for something my father worked for or the effort my poor mother had gone through with calls, postage, affidavits, certified bank statements and more. She has now received paperwork to fill in again with my late father's Identity but someone else's name! I would not be surprised if there is a big fiddle going on........

I need to know if mibfa is really telling the truth because i sense there is still an outstanding money for surplus for my late father, when they issued a payment in 2014 we went back and asked about the surplus then they told us there is actually an outstanding amount but when we went again they said all monies have been paid out. I then went in December and some white lady checked and said there's an outstanding money left and we shud bring documents but when we go back with documents that were needed they tell us stories. How can the system show there's money and the other time shows nothing, I sense there's something wrong with the company. Please help in this regard.
0782512983

i applied for th Suplus clain in 2014, until today am still wiating for th money to be paid out. I am 72 years old and my husband passed away and i started teh process in 2014 and i was told that i will get the money soon but until to day noyhing. Ibeen using ma old age grant to come to Johannesburg for the past two year but still no luck. my last visit at MIBFA Office in Johannesbur on the 06/06/2017 was tol;d i shoul wait for a call and that what i was told two month back. 0782156302

IS THERE ANYONE THAT CAN HELP?
NO SUCCESS WITH THE MIBFA CALL CENTRE.
THESE PEOPLE JUST GIVE US THE RUN AROUND,

ALL THESE PEOPLE THAT CLAIM INCLUDING MYSELF NEED THESE FUNDS.

WE PAY WITHOUT COMPLAINING , BUT WE JUST RECEIVE STORIES WHEN WE CLAIM.
98 DAYS AND NO PROPER FEED BACK.

CORRUPTION

Handled papers in 2 times, to claim my sirplus money, even took it in my self, 2 times i was told my application went missing, every time i call they say 2 weeks, then u call again the date's chance, then u call they say everything has been approve only the supervisor must sign it off, when u call the next day they say apply again the claim went missing? Ridicules..it is a year now, what more must we do? Was send in a 3rd time and have to start the process from scratch, how can the paper's go missing if only the supervisor must sign it off? Aint all the info on the computer?

please find the attached

my farther was waiting for 3 years before he died now 5 years later we still waiting everytime its 2weeks or 2to3weeks what the hell is happening why does it take 8 years actually it will soon be 9 years

Good day
My Name is LM Ramosie : below is the Administrator that "processed" my documents

Meagan Ebrahim
Withdrawal Claims Clerk: Business Unit F
Metal Industries Benefit Funds Administrators
Switchboard: (+27) 011 870-2289 Fax: (+27)086 2316 159

I applied for Provident fund 03 April 2017, with Meagan Ebrahim working at Withdrawal Claims Clerk: Business Unit F
Metal Industries Benefit Funds Administrators , after a week or so she send me a sms stating that i have two/2 account nr's. whereby i only applied with one, but she advised me to go to the nearest police station and make affidavit of which account i prefer to use, which i did. i send it to her via email. and made sure she did receive it. she confirm receipt. She said i must call her on next friday in any case my money is not in. i did call that mentioned friday, she promised next friday , i called again that mentioned friday and now she said Monday at two. i called monday at two and now she is waiting on approval from supervisor. i called to make sure she dont forget approval and she got it from supervisor. another week is gone and i'm hungry no money for electric no food, i have kids to maintain. i need to look for other jobs, i have no taxi fare, i'm want to study for certain thing, now the closing date to apply is nearing. if i did not have dependants i was gonna sleep off the hunger, but my kids will not understand why i cant provide for them.

I wish for the administrators to rather be honest when processing these documents and when giving us time frames. explain to the person applying what all the steps will be and of expected delays. don't just brush a person of with money will be in monday , check friday, check monday and i will call you , i will call you , . just be honest!!!. question is how can you say money will be in on monday and then when i call monday its where you ask for approval from Supervisor.

Good day
My Name is LM Ramosie : below is the Administrator that "processed" my documents

Meagan Ebrahim
Withdrawal Claims Clerk: Business Unit F
Metal Industries Benefit Funds Administrators
Switchboard: (+27) 011 870-2289 Fax: (+27)086 2316 159

I applied for Provident fund 03 April 2017, with Meagan Ebrahim working at Withdrawal Claims Clerk: Business Unit F
Metal Industries Benefit Funds Administrators , after a week or so she send me a sms stating that i have two/2 account nr's. whereby i only applied with one, but she advised me to go to the nearest police station and make affidavit of which account i prefer to use, which i did. i send it to her via email. and made sure she did receive it. she confirm receipt. She said i must call her on next friday in any case my money is not in. i did call that mentioned friday, she promised next friday , i called again that mentioned friday and now she said Monday at two. i called monday at two and now she is waiting on approval from supervisor. i called to make sure she dont forget approval and she got it from supervisor. another week is gone and i'm hungry no money for electric no food, i have kids to maintain. i need to look for other jobs, i have no taxi fare, i'm want to study for certain thing, now the closing date to apply is nearing. if i did not have dependants i was gonna sleep off the hunger, but my kids will not understand why i cant provide for them.

I wish for the administrators to rather be honest when processing these documents and when giving us time frames. explain to the person applying what all the steps will be and of expected delays. don't just brush a person of with money will be in monday , check friday, check monday and i will call you , i will call you , . just be honest!!!. question is how can you say money will be in on monday and than when i call monday its where you ask for approval from Supervisor.

Good day

I apply for my provident fund on the 14th of March 2017.

On the 11th of April 2017, Thamsanqan contacted me confirming my banking details. He confirmed that my application is complete, they will forward in to SARS for a tax indicator were after they will pay.

Since then I send numerous emails to Thamsanqan on the progress, with no reply. I contacted Mlungisi Mcira several times, with no luck, every time I contacted him he informed me that he will get my file and give me feedback, he never phone back.
I contacted the contact centre several time they inform me that my application is in progress.

I contacted SARS today they confirmed that have not received any application in this regards.

According to your website payouts should take between 14 to 21 working days, my application is on 49 days already.

Please I need feedback on the progress.

Piet Fourie
0825514606

On 30 of March I did give all my forms in to pay my provident fund out, they said on that day they got everything what they needed to pay my provident fund out and they give me a receipt to say so , Because I resigned and my next employer doesn't use a provident fund, but a pension fund. I did phone mibfa they say they do not have my banking details and my proof of my residency. I waited almost two months for payment and still today they didn't pay the funds out. I do not have time to take off from work because it is a new work. They should have advised me from the beginning all the documents that they need. Now they do not even want to give me an email address so that I can sent them the necessary documentation that they apparently does not have. I did gave a bank stamped from the bank of my account number and I also gave them my proof of residency.

If you need the receipt, I will scan it and email it.

Please can you help me with my inquiry.

Thank you for your time.

Kind regards,
Anton Stephen Engelbrecht.
[email protected]
0743867493.

My Complaint is not as a result of any problem i have it is the way you are doing it and i will explain so i can get help or be helped in a way it makes sense I applied for my Surplus in May 2016 i was requested documents which was send then on 2017 March i called to hear i was told no you need to prove to us you are who you are via the Hanis online verification and as the documents stated "We therefore request the Department of Home Affairs to assist the fund by providing Mr./Mrs NEL MARTINUS JACOBUS Hanis online verification." I called home affairs and they told me to go to my bank and obtain verification there as if i need to open an account with FNB it is all linked and the only way i can obtain a bank account is to be verified so i opened a new account got FICA at the bank with my home address and ID verification and proof on DHA as verified. I made copies of all the documents and send it MAY 2017 i called them after i received a sms they received my documents . I was then told no i need to complete a new form which will prove my home address to them as the info i send is not good but remember a bank opened an account on my proof as FICA so they will resend me this document so i can complete it but now i need to drive all the way to JHB to hand in my documents and i need to bring with the form of proof of address and the Hanis online verification that i need to go to Home Affairs again to prove i am who my ID say which i had done at the bank already so in all this i new have to redo all go to Home affairs to obtain the same document send to them already and then take it to them when i asked why i need to drive there the lady said to prove your address to us and when you get to the office just tell them you here to provide proof of banking now people in all fairness if you have all the documents required from an institution recognized by Home affairs to prove i am who i am with address why do i still need to do all of this now for the 3rd time and then drive all the way to JHB to hand in the same documents again doe sit make any sense or is it just to delay payments to me or to stuff me around because they can. A note a friend died we requested his surplus before his death his Widow send documents to claim money after his death to her account and was paid out so now i ask the question why do i need to do all this 3 times and still do not get my money

Martin Nel
[email protected]
CAS-395274-Q9N1Q2

I have made a claim in 24 May 2016 with all documents required from us i did not hear from any one till i called in 2017 March when i was told i need to prove who i am by sending a Hanis online verification which needs to be done via the Home Affairs office we have done this even proving the DHA result sheet from the bank on the bank account i had to open, I resend it all again on the 24 March 2017 nothing i called again and was told they received it but its not accepted as my address needs to be verified and i need to bring in all the send documents i have been sending costing me money every time as well but now i need to take all the documents including the Hanis online verification and proof of my address which was used to open a FNB bank account with verification on the home affairs that was send via post to the head office in JHB , I now need to take all the documents and drive all the way to the MIDFA office to prove who i am to have my money paid out to me , i do not understand the on and off delays the information send was done as requested one can not open a bank account if not verified via fingerprints that you are who you are i have been FICA at the bank on my address and verified with all the documents i have send to MIBFA but after all this i still have to drive with the same documents to the head office to ensure as the lady said to verify your bank and address. I am prepared to do all this but it just seems that the way and delays of paying out money is made very difficult where they have all the info dated stamped by SAP and Bank and home Affairs but no i need to drive the same document to the office which i feel is ridiculous as they have the ability also to ensure that what they get it not fake. All that needs to be done is verify what you have and pay out the money as it is due to me and they have all the proof and copies that is accepted by banks but not by them i would dearly like someone to explain the real delay and reason for now driving all the way when all documents was posted 3 times.

Mr M J Nel
CAS-395274-Q9N1Q2
[email protected]

I have been working for this company from 2008 and i claimed my provident funt this year. the problem is that they put fewer days on the thant worked on the form, for example instead of 26 days worked they put 20 only for the last three months worked. and i believe this had a huge bearing on the amount I received! how do i get this reviewed?

I've been in contact with these incompetent individuals for the past month for a claim that was submitted in September 2016 already.
Not only are the staff members rude but their incompetence hails supreme.
NO ONE IN THIS DEPARTMENT ACTUALLY KNOWS WHAT THEY ARE DOING! Fire the whole lot because clearly they do not value their jobs!! Your department acts as if it takes 10 years to update someone's banking details and just process a bloody claim! I work at a bank and the amount of excuses and negligence your company possesses is disgusting, appalling and just down right unprofessional. Review your work ethics all of you before someone chooses to burn your buildings down.

Does it help complaining. they ignore us as if we are dogs. I think we should arrange a march to there offices.

Receiving no reply on a registered letter sent by our firm regarding the surplus amount and received by Mibfa on 22 March 2017;
Our clients have been struggling and waiting years for the amount and to get it paid out, after being told that they need to obtain a Letter of Authority from the Master so the clients instructed our firm of attorneys to obtain the Letter of Authority from the Master, but in order for us to do this, we need the surplus amount to state same in the Inventory to the Master.
Without this amount and a certificate from Mibfa confirming the amount, the deceased estate cannot be reported and the Letter of Authority cannot be issued.
We URGENTLY request that the surplus amount together with a confirmation letter/certificate from Mibfa be sent to our firm.

ESTATE LATE GERHARDUS PETRUS MARAIS ID: 440207 5127 088
contact: Carien Louw Incorporated Attorneys
[email protected]
082 322 8869

Last year December 2016 I submitted all completed documentation to my company and they have send it trough to MIBFA 3 times already. I have spend hundreds of rand's phoning MIBFA because they just don't care about there clients. I have phoned them last week Monday(24/04/2017) to follow up again, which they again informed me that they did not received my documents. While I have proof of acknowledgement that they did receive my documentation early in the new year of 2017.
Now its been 6 months already, and I just cant help to think who is benefiting from this company? is MIBFA claiming interest on the clients money to enriched there own well-being????? I think this is really unprofessional and ridiculous of such a big company.... Can someone please advise me what is my next step in order to get my claim?
When i contributed to MIBFA there was no waiting for you(MIBFA) to get your money every month, but now that i want my money i have to wait for more than 6 months to get my money back.

I am currently bussy for three years with a claim from the surplus fund. This morning I have spoken to zanale ,Simon and ALU all of which had a different version of my claim. One says there is a ln outstanding amount payable to me in the provident fund the other says there is nothing available but they can see that there was a claim opened on the surplus claims. Why are they so confused if they all ask me to give my ID number and are seing my details and information. All of these people have tried to put me through to surplus line but invain. I dought if this complaint will assist me as I have tried to resolve this matter for way too long now. I have spend countless hours on the line waisting so much time and money I don't know if it is worth the effort. I was told there is no turn around time. I must be patient.
Could someone please assist in this regard. Contact details are
Dino Muniz
0818843752