I have canceled my account & cancelled my debit card & somehow you are still charging my acct!

Chandra Elliott

While renewing subscription for Microsoft office on August 16, 2017 from Internet site located in Washington State ( which I thought was legitimate Microsoft seller), I ended up getting a bootleg copy of office. A month later computer started giving all kinds of operation problems and series of malware attacks. The local computer repair shop could not resolve the problem and I ended up Geek Squad of Best Buys. They were able to get rid of malware but could not re-install Microsoft Word on computer. Now there is no record of my purchase of Microsoft Word at Microsoft official site. I also filed complaint with American Express. My American Express billing statement does not have vendor's phone number to file a complaint. Am. Express promised to investigate.
B. Kamble, Staten Island, NY

IF YOU SEE AN UNAUTHORIZED DEBIT FROM MICROSOFT BILL.MS.NET NV (or WA), it has to do with either a recurring XBox charge OR a subscription to MS ANSWER DESK ASSURED TECH SUPPORT. CALL 800-642-7676 or logon to "account.microsoft.com" and login with your Windows 10 email acct. THE CHARGE TO MY ACCOUNT IS $134. It appears that last year, Microsoft attempted to debit $149.00, but refunded the debit.

I have no idea what this charge is for. I helped a friend upgrade his laptop to Windows 10. He lives in NV, and is computer illiterate. I am a computer tech support person and do not call MS for support. The only reason this could have occurred is if he used or associated my email with his Windows 10.

So far, on hold with Microsoft in the Philippines using my iPad to type this for 30 minutes to get a refund!!

In March 21st 2016, I received 2 transactions to my Credit card (4400660958162447) for no reason. I was surfing the net for microsoft cards but I didn't ordered one and not received one.. so please how can you return back these transactions.
Thanks
Azmi Jaafar