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Microsoft

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Virginia

Consumer complaints and reviews about Microsoft

Washiermoss Send email
 
Sep 23, 2020

xbox series x

Had want to preorder xbox series x 9/22/20 11 am. item went to cart proceded to check error 503 again tried still the same . Went to console again item to cart kept reporting oops something went wrong .
Finally gave up but wanted to know what happened also hoping to get price lock for item. Was told due to over whelming response xbox stopped preorder, my will there be a future release answer yes. . Would price be honored since I did what was asked, since they stopped my ability to purchase xbox series x . Was told NO price would not be locked!
This is not an honest way of doing business.
Washiermoss Send email
 
Sep 23, 2020

xbox series x

While trying purchase xbox series x was not allowed to finish purchase even though initiated at 11 am eastern 9/22/20. Item went to cart not allowing me to purchase .Contacted xbox was told preorder had been stopped by them and that they would not honor price or explain to me other than the overwhelming response and sales for product.
Why have an preorder if preorder not allowed due to desire of company to make more money
Washiermoss Send email
 
Sep 23, 2020

xbox series x

Recently went to microsoft store to purchase xbox series x . Item went to cart , but while moving to pay area kept getting error 503.
Kept trying several times. Then contacted them was told pre order was stopped due to overwhelming desire to purchase item. Asked if item would or could be held at 499.99 was told no even though they are the ones that stopped my purchase. Was told to check back , but price most likely would be different.
Now I do not know about you but to me that is not a proper way of doing business. Why have a preorder if you are going to stop it and then back up the price as though blame the purchaser of your product that followed your setup. then not honor it
Freyagigi Send email
 
Dec 4, 2017

Won't stop the subscription payment

I have been trying to cancel my subscription service for $9.99 since May of this year. Microsoft continues to take the $9.99 charge out of my account. I call them and they are worthless. They keep saying that I need to go online and cancel the subscription; however, I already did that and they continue to take the charge out of my account. I have contacted my credit card company and filed a dispute. My advice to anyone do not do this service. Since my issues with this company I have found numerous people having the same problem that Microsoft continues to take money out of peoples accounts even after they have canceled.
tc4200 Send email
 
Oct 30, 2016

unauthorized charges

10/31/16 PURCHASE MICROSOFT BILL MS NET WA CARD $63.74
10/31/16 PURCHASE MICROSOFT BILL MS NET WA CARD $59.99
These charges were not authorized.
I reviewed purchase history and automatic service(s) withdrawal in my Microsoft account and there is no recent (within 4 months) of any purchases and no history of automatic payments for services,etc.

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