I had a monthly charge on my bank account for 10.79 for Xbox live. I of course, went directly to my son who said quote..."we have never owned an xbox we have playstation". I immediately called the number on my bank statement for the company
800-642-7676. I wanted to know what the charge was for and who authorized it since it was clearly not me and the money was being removed monthly from my bank account for over a year (yes over a year and unfortunately I never noticed, my fault).
The woman, not very nice, said the only way she can look up my account was by the xbox serial number. She would not help unless I had that information. She could not look it up by my name or address or anything else. I found this very suspicious.
I contacted by bank to investigate which they really didn't do any investigating just removed the charges and gave me a refund for the past three months. Company policy for Key Bank is to only go back three months in a fraud case.
I then decided to see if this happen to anyone else and I cannot believe all the complaints. I am just wondering if anyone was able to get further then just posting our complaints. It really is not about the 200 bucks I lost that is nothing compared to this company taking advantage of all of us.