Hi, Can anybody advse how can I return money from this company. Modnique sent the shipment in February 2014 however customs of our country stopped this shipment and send it back to seller. This parcel received Modnique according to shipment company. However, despite my numerous e-mails Modnique didnt refund my money. They wrote that they will return my money in 1000 days, I thought its is typo and tey ment within 10 days. But since that time they closed my accouint in modnique and never returned money. Can anybody adise how people from other countries can receive back their money legally?

I've placed an order for $114... And didn't receive my purchased items, modnique was down for more than 2 weeks and now it starts operation... But still i am not able to contact them or receive my money back!!! Who can give me answers? Where should I go now? What to do to make modnique refund my money?

I've Purchased Items on 29/06/2014. Paid US$249.96 - AUS$266.23. ITEMS NEVER ARRIVED!!!!!

I've Purchased Items on 01/07/2014. Paid US$179.97 - AUS$190.89 AND I'VE NEVER RECIEVE ANY OF MY ORDERS!!!!!


I WANT MY MONEY BACK MODNIQUE!!!!!!!!!!!!!

Hi,

I purchased 4 bags... I received only 2.
I sent a lot of emails - in the beginning, I was receiving the auto reply... Now, NOTHING.

Who can I contact to get the refund or the bags!

Thank you,
Regards,
Maha

we need to collectively start a class action suit against Modnique
my email address is [email protected]
they lied repeatedly and stole my money without a product

I have purchased over $600.00 worth of jewellery from them, who do I go to for my purchase and or refund??

Yvonne
Australia

I have over $200 credit with Modnique and the site has been down for weeks.
What can I do to recover my money?

The website is down and Modnique is no longer in business - they took money for orders and shut down with out sending them. http://pando.com/2014/07/22/dragged-down-by-its-parent-company-bidz-modnique-ceases-operations-lays-off-300/

The website is down and Modnique is no longer in business - they took money for orders and shut down with out sending them. http://pando.com/2014/07/22/dragged-down-by-its-parent-company-bidz-modnique-ceases-operations-lays-off-300/

I had made four purchases over time with this Co. First I bought a leather handbag. On arrival the bag smelled so strongly of chemical and it would not go away even after using it for a couple of weeks. Within a short time in less than a month, the bag fell apart and I reported it back to them seeking a refund. I took photos of the broken bag and sent them to Modnique and demanded my money back which I was given a store credit instead of a full refund. The next time, I bought another leather bag which looked really nice and sleek on the website. However on arrival the bag had large holds on both the undersides. Again I took photos and sent them to Modnique. I had to sent a few emails and demanded my money back. I was told I did not have to return the bag and got my money back. The quality of items seems pretty crappy and they do not offer free shipping, so that is an indication of a shonky online business out to rip off customers. What reputable online business does not offer free return shipping for goods that are damaged on arrival. Just shows to me they are not dealing with authentic items.

I found this site while searching trendy clothing at discounted prices. I can't comment too much on quality issues or authenticity as I have yet to receive much of my merchandise. Of 7 orders, I've rec'd 1. I'm satisfied with my Replay jeans, I do believe the Blue Pearl blouse to be authentic as with the men's Sperry Top Sider shoes. My complaint is with their shipping policies & subsequent customer services. I have HUGE complaints in regards to the ship time. I placed a total of 7 orders with them, the 1st one on 1/24/14. As of 2/12/14 I have received only 1 of 7 orders, and the one i received is not the first one I placed. According to my order information they have received items to complete 4 of the remaining 6 orders. Packing slips have been generated for as long as 2 weeks for 3 of these orders. It makes absolutely NO sense to me why they are not shipping out my merchandise. I have called & emailed them numerous times. I have specifically asked for a Supervisor & for them to look into why my orders haven't been sent out. Especially when the items state they have arrived & packing slips generated. Not ONCE did I get anything but robotic response about how they aim to ship within 10-14 days (To offer the lowest possible prices to you, we buy directly from manufacturers only after a sale event ends. The manufacturers then send us all the orders, which we repackage and ship to you. This does delay the delivery of your orders but it lowers our expenses which we extend to you as savings. Occasionally, we receive merchandise from the manufacturer before a sale event ends. In this case, we will ship your order right away.) Maybe they do not understand English or can't add but 3 of my orders are going on almost THREE WEEKS out, that's a week more then their stated longest time frame. Once I get all my items I probably will not shop here again. Let's face it, most shopping is spontaneous: you see something you like at a fantastic price you buy it. If it doesn't come, and you wait and wait, start to get aggravated, the excitement wears off & you either find something to replace it or don't even care anymore. Chances of returning items at this point increases. Pretty dumb marketing on Modnique's end. Again, I know they pull this stuff in from all over & I appreciate that fact but once it's in I want my stuff shipped; not sitting in a box collecting dust while I'm paying for it on my credit card! (keep that in mind too... you are charged for this stuff, paying for it & you don't even have it yet!) I am currently looking into if there are any consumer / credit card rules or policies delegating how long a seller has to ship an item once they charge you for it. If Modnique is charging me but hanging onto my stuff it would appear they are financing new sales with my past purchases. There's gotta be a law against that! ??

I have made a number of purchases from Modnique and have had some serious concerns. The latest was an incomplete order which didn't have the Anna Klien dress that was the whole reason I made the order. I have previously received an order where they sent the wrong size dress and all emails from me to customer service are dismissed with a "return the dress" with me paying for the return postage even though it was their mistake. The latest email from "Harry" in customer service shows they don't even read the emails properly......

Dear Vicki,

Thank you for your e-mail and we are sorry for any inconvenience you may have felt. The item 28650331 as being delayed by the other item's absence, this is why, we canceled the missing one and had this one shipped as soon as possible. A notification e-mail was sent to you about the cancellation of the item 28650064. In case you are not satisfied with that dress, you can return it to us for a refund.

If you have any questions, please feel free to contact customer service.

Fashionably Yours,
Harry
Modnique.com


----- Original Message -----
From: vicki
Date: 3/23/2013 1:42:27 AM
To: Modnique <[email protected]>
Subject: Re: We send our apologies,Vicki



Dear Customer Service Team,



I unfortunately have more regret than you as I only placed the order because I wanted the Anna Klein Houndstooth dress and added the other dress as a secondary purchase. I would have preferred that you cancel my entire order or at least have the courtesy to contact me prior to shipping the remaining order and give me the option.



This compounds the problem I had with my previous Modnique order from earlier this month, order no.156372035 where I believed I was ordering a size 14 Australian which is a 12 US and received a dress which was a US14. This is far too big even if it was a US size 14. Furthermore, I was expected to pay for the return which was due to the confusion in the ordering process and subsequently I now have a dress which can not be worn and is useless to me.



As you can see, the problems I am encountering with Modnique are occurring frequently and takes away any confidence or savings when using your website.



Yours faithfully,

Vicki







From: Modnique <[email protected]>
To:
Sent: Saturday, 23 March 2013 9:53 AM
Subject: We send our apologies,Vicki



Dear Vicki,

We are writing this note to you with great regret. Despite our best efforts in working with our vendors, we were unable to procure item# 01528881 Anna Kevin Houndstooth Link Belt Dress in your sales order# 160598007.

Unfortunately, we'll need to cancel this item and your full refund will be processed immediately and refund should post to your bank account within 3-5 business days. As a token of our thanks for your understanding, a $10 credit will be available on your account within the next 48 business hours. You can apply this credit toward your next purchase.

We want to personally apologize for this situation as we strive to always deliver for our members. We are hopeful that you will continue working with us in the future.

If you have any questions or feedback about this order or future orders, please email or call us.

Fashionably Yours,
Customer Service Team

I recently purchased a few tops and 2 watches from Modnique.com. After weeks of waiting the parcel finally arrived. Very disappointed when i pulled out the Ed Hardy watches....soOO fake, cheap China made box. Worst of all one of the watch looks like $2 watch for kids with lot of scratches on the clasp. Where it stated new never been used, authentic ...Crap Crap cRap. The tops were just okay only. My $150 for a bunch of craps. I would like to share this to all the new buyer Stay away from this site. I

I recently purchased a watch (Lancaster) and a sunglasses (Fendi fs5097) from this site. The items are not original. I have received the fake.

Dear Omenute,

We can assure you that all products sold on Modnique.com are 100% authentic, and we stand behind that guarantee. Could you provide us with your sales order number or your email address? If you wish to return your merchandise we offer easy returns. All members have 30 days to return merchandise from the day it was shipped. For your convenience, we have provided you with the return instruction below:

If you would like to return you item(s), please follow these instructions:
1. Log in to Modnique.com with your email and password.
2. Click on My Account and then, go to Returns
3. Select the item(s) you wish to return
4. Select the reason for the return and preferred refund type (store credit or back to payment method).
5. If you wish to specify the reason for your return in greater detail, you may enter them in the Notes field provided below the items image.
6. Click Proceed to Review
7. Verify that all the information is correct and then, click Create RMA (your Return Authorization Number)
When mailing your return, please include the following information to expedite your refund:
A copy of the invoice (available for printing in My Account if you lost the original copy).
A reason for your return.
Write the RMA # both INSIDE and OUTSIDE of the return package.
Please mail the return items to:
Modnique.com
Attn: Returns Dep.
RMA#
12901 Coral Tree Place
Los Angeles, CA 90066
Returns will be refunded back to your original payment method. If the item is damaged or the wrong item was sent, you will receive a full refund back to your payment method once it goes through an inspection process.
If your item was damaged or the wrong item was sent, we may approve a refund of your return shipping costs ($10 for U.S. returns and $20 for international returns). Please provide a copy of your return shipping receipt for our inspection.
All returns must be done within 30 days from the day your order shipped (the ship date can be found on the shipping label or in shipment confirmation email). Please allow 3-5 business days to complete your refund once it has been received into our database system. We accept items that have not been used.
**We strongly recommend shipping back your packages with a service that offers tracking. At this time we ask you to pay for return postage fees. Please accept our apologies if this caused any inconvenience. We are working to find ways to offer free shipping for returned merchandise. We offer great savings by working with slim markups, therefore paying for return postage is difficult for us at this point.

If you have any questions, you can contact us at 310-280-7380 or U.S. toll-free at 888-857-8557. Our phone lines are open Monday through Friday from 7am to 5pm PST. You can also reach us 24 hours a day, 7 days a week by email at [email protected].