2 weeks ago my card number got stolen or something cause $200 dollars was taken from my account out of multiple different charges, yet I had my card in my possession. So I call to dispute this and the said they’ll send me a letter, and to call back about the other charges that aren’t done pending. So she cancels my card and sends me a new one. I’m negative in my account btw so she takes money from my savings to charge my for a lost or stolen card, when it wasn’t lost or stolen. THEN I never receive my letter and so they’ve denied my claim... NOW I have to write and Appeal about why it should be reopened and my money should be returned.
If this isn’t the biggest scam company then what the ### is going on in America! Cause this is ridiculous
I’ve had disputes with REAL banks and it took less than 24 hours to receive my money back.. then they ran the investigation. This bank charges you a fee to do absolutely everything! In the middle of a pandemic I’m out 200 dollars cause of a bank that I am FORCED to use by my job. I will forever talk about how awful and shitty this bank is and if you have another choice to NEVER EVER USE THEM!
WORST BANK EVER!

Never got EIP card never got the deposit that was said to come in. They wont even say where they sent the card or anything that can help. Money just disappears off the account as in thr deposit will be there until its suppose to be posted than boom its gone like a fart in the wind. Every time you call they give the run around. Once you complain enough they transfer you to their lawyer that doesnt help at all but say its not their fault the money and or deposit disappeared.

Crooked as ever. I use to use this company since way back in 2016 and now I will never trust another bank. Not worth it when they can make your money just disappear including the stimulus. Thats suppose to help us not some shady bank say whatever they want and steal everyones money.

On the 27th of November 104 withdrawals were taken out of my account.(all within 3 hrs) granted the AMT ranged from $1-$10. But totally $430.00. I wasn't even notified. I get notifications everytime money is put in my acct or taken out.. I always have until this night. I spoke with 1CRS and 2 supervisors which never even started my claim to dispute these charges. It was almost a week before it was even started. Then it took another week to be informed I didn't have to wait for paperwork' that was mailed that I CLD email my statement disputing the charges after asking multiple times for the quickest way possible to get this resolved.

3 days after I emailed them they denied my claim saying I've used Google before. It took me one minute to go online and see that they were totally 2 different areas of google. These fraudulent charges were google youtube super chat or something and mine were thru Goole pay and Google play. Doesn't take a rocket scientist to figure that out. Now I have to file another dispute because of their denile. I have been messed around all this time and I still am no closer to getting my money than I was on the 27th of November and it's Dec 11th.

This is ridiculous. I need my f***ing money!!!!

C'mon. 104 transaction and they take no responsibility for this at all!!!!!! They really shldnt be allowed to stay open after reading all the complaints on here I've seen today. Smh