On NJ Disability from 1/11/23 to 2/12/23
Received money card from Money Network. Used once to pay my cable bill with a legitimate company and then was flagged for fraud.
On 031023 Spoke to Cassandra put in dispute for me. Should receive form in Mail in a few days. Fill out and send to:
[email protected]
Did as I was told and On 032723 spoke to Lykera told, was told I was not able to get the money card because my account was flagged for fraud. I could either get in touch with disability or they will escalate and they will send me a check.
040723 Never received check.
On 040723 spoke with Jay (woman). Said check was mailed 032023, will resend check and if I do not receive by 042023 call back
042223 Never received check
On 042223 I spoke to Latonya. She stated to call back if I don't get check by 5/2/23.
Never received check.
On 050823 spoke to James, stated to call back on 5/10 to see if check has arrived.
051023 Never received check.
On 051023 spoke to Nicholas and transferred to Khadijah (supervisor) stated that checks sent between 040723 and 050523 will arrive by 5/20.
052123 Never received check
On 052123 spoke to Crystal claimed i should have received my check by 052523
Was transferred escalation team and was hung up on. Called back spoke to Jose he transferred to the NJ addiction center....have no idea why.
Called back and spoke to Jay (woman) ...again
Gave me the option to get a new check or wait until the check to come. No manager on weekend. I will call back Monday.
On 052223 spoke to Camal after 48 minutes on hold I was transferred to supervisor line @ 11:23 got through 1226 1 hour 52 minutes after initial call, spoke to Desiree, stated she is going to request a call back from someone above her.
Received check. Check date 041723. Deposited it and it was returned as being invalid.
Called Corporate headquarters 18008727882 fiserv
Spoke to Sheila, stated to send email to [email protected] about the invalid check, I sent email and received auto reply email shortly afterwards.
On 052623 called 18008727882 fiserv and spoke to Sharonda, stated to call 18889130900, I called and no answer.
On 052623 I spoke to Kadeisha, stated they issued me a new check on 052323 said my check issued 041723 was voided , she will escalate issue and I should receive by June 13.
I called governors office LM.
Put in complaint with Better Business Bureau. Finally received check on 061423, however they refused to pay me the $15.00 return check fee without proof from the bank which I already submitted. I submitted the form from the bank and finally received my extra $15.00.
Filed Disability 011123, received all compensation by 061423. 5 months, not acceptable.

Every week my unemployment gets distributed at different times. When I've reached out to customer service I'm told it's on PA Unemployment's side. However, per the PA Unemployment Offices' website and speaking to their agents, the payment was released. The website, for this week, shows the payment was made two days ago, the payment date was yesterday, yet here I am with no payment showing on the card.
It's the same thing week after week, I'm waiting for my payment far longer than necessary and I have bills to pay. No one can seem to give me a straight answer. Also, you should really have a way to email customer service or chat in versus call.
If I didn't need to use your service for unemployment, I wouldn't. You really irritate me.

I tried to make a (Christmas) purchase online. They locked my card so I called to verify that it was me. Gave them all my information and the information for the purchase. They unlock it so I try the purchase again. THEY LOCKED IT AGAIN!! Now, I have to wait 3-5 business days for a new card. Why good is verifying the purchase? They locked my card on my son's birthday and 4 days before Christmas. They can keep their card. I want nothing to do with this company anymore. They ruined my child's birthday and Christmas. SHAME ON EVERYONE IN THAT COMPANY!!

I have verified my identity multiple times through fax and email and there is still a hold on my account. Every time I call, I get a new fax number and am told to call back in 3-5 days just for them to do the same thing all over again. I’ve also been fee every month for maintenance and can’t even use my card.I been trying to get this hold off my account for a year!!! And haven’t had any help.

I've been Working for Wal-Mart 8 years and have used Money Network. The chip fell out of my card and I had them mail me another card to my work where I would be being it was something of importance. Telling them none of my information had changed my address is the same as on my deposit they get every 2 weeks...they have now put a hold on my Card on New Year's Eve while I'm on vacation because the person who mailed my card to my work now has Wal-Mart as my address. When I call they told me they had no corporate phone number and until I faxed something a hold would be on my Card for proff of address. Are you kidding me my checks with the same address have been going to them for 8 years. This is a big inconvenience and the most unprofessional Bank I've ever had to deal with. When asked for a E-Mail they said they didn't have one. When I asked for corporates number supervisor Natasha and Tony said they didn't have one. This is not right...MY MONEY CONTINUES TO BE ON HOLD! [email protected]

Would never used them again or refer anyone to them

Same thing with me. Used my card for a week and now I’m told that I can not use my card cause I need to verify my address. What a load of crap!! Emailed them 3 times now and nothing. I am starting to get very mad. Can’t get any of my money off my card to pay bills and such The people I talk to are rude And I will continue to call back. This is ridiculous.... I agree with the others...scam!!’

I’m a 19-year old felmale who works at Burger King in Fayetteville, NC who is using MoneyNetwork as a payroll card meaning my paychecks come on this card. They placed a compliance hold on my card around April 25th workout telling me that they have done such. I found out when I was trying to Purchase food online and it was declined. When I called, they told me I had to fax my information that is linked with my card and that I had to wait 3-5 business days. I have done this shit over 3 times over this past month (that’s how long they placed this shit by the way). At this point, I WILL be speaking to First Data because CLEARLY this is a ### scam.

I called Monday Feb.25th 2019 someone in Texas scam my card and got 228.00 off they told me my money was going to go back on my card still no money they put a stop on my old card so they sending me a new card just call yesterday now they said I have to file a dispute which I did Monday call again yesterday they got to send me papers to fill out why does it take so long for your money when it then take but a second to get my money with other banks you get your money the next business day now I have to wait 7-10 days for a card and paper work this is ridiculous.

l contacted the company once my card was stolen. Got a new card sent. They reassured me that any pending transactions will be completed. 2 hours later my amazon order was refunded . Not only did I specifically ask them in regards to that transaction but they tried to convince me that the two incidents were completely unrelated. I have an email from amazon specifically stating that there was trouble authorizing the payment. The card allows Convenience in use but if anything goes wrong the company will deny deny deny. That's never a good company to do business with. Make sure you find a company with integrity.

11/29/2018- I Have been an employee at Meijer on Fort Street since September; I've been there long enough to receive 6 checks paid weekly. When I was first hired through the company as a Stock team member, payroll secretary was the first person I met. I was told that they do not issue paper checks and my choices of pay would be Direct deposit or the Money Network Card. I was also put under the notion that Meijer payroll department was professional and prompt and the Money Network Card was a good choice for me to receive my pay on as opposed to direct deposit. I was also told that we would be paid on Thursdays by 9pm; this all held up true for about 6 weeks. Today is 11/29 Thursday at about 5:12pm and I have not received pay yet. All of my 6 weekly checks that I received prior to 11/29/2018, Were deposited onto my Money Network Card no later than 2:15pm, Even on Thanksgiving Holiday (11/22/2018) , pay arrived at 2:05pm. I gave my employer the benefit of the doubt and said well maybe they are having trouble with payroll this week, so I called the Meijer store and asked for a manager or if I could speak to someone regarding payroll. And On my first call to Meijer I was told "the system is moving a little slow and my money would be on my card no later than 9pm 11/26/2018 Thursday and if I have any questions to call the number on the back of my card and speak with Money Network's customer service."
And I did just that.. hoping that Money Network would be able to give me more information about what is going on with my pay. I spoke with Carol from Money Network;very nice woman and extremely helpful. I told her that nothing was even pending on my card, and that I spoke to Meijer they said if I had questions to call you guys. Carol kindly read off my card information and told me that no hours/pay had been submitted by my employer and that they are unable to process until payroll is submitted by my employer and that I should contact them.(though I had just spoke with my employer) and was notified of no such thing. I thanked Carol from Money Network, and called Meijer back and asked to speak to Payroll Secretary. I was told that she was gone for the day and that they could put me on with the Store Director.

The Store director of Meijer got on the phone with me& pulled up my hours worked. He told me that my hours were in the system and that he "doesn't know whats going on". Which I found strange for the store director to not know when or why his employee's have not been paid., but okay. I told him that I spoke to Money Networks customer service and they told me payroll or hours worked have not been submitted at all by you all. He mentions again that his payroll secretary is gone for the day and that I "might receive my pay tonight or by tomorrow morning." I asked if the payroll Secretary is the only person who submits payroll and that it has not been done, though she's gone for the day. He replied she's the one who submits payroll followed by another infamous "I don't know".

I feel like this whole situation is unprofessional, misleading, and far from prompt on Meijer's behalf. The last thing I want to do is to speak down on my employer, as an employee with the company, but I have to speak if I feel as though I am being mislead or treated unfairly. I am not the only one who has not received their pay, but I only can speak for myself. I am writing this complaint to shed light on this issue so that it can be rectified and handled in a better way. My biggest thing is that no one had to look for me to be present for work, or to do my job; I should not have to look for my pay/hours worked.

What I cant stand the most is being lied to intentionally, but it made to seem unintentional..-Signed a disappointed employee. -

I used an all point ATM the night my paycheck deposited into my account and the next afternoon my account was wiped out! Someone in Houston TX withdrew my Money from an ATM twice. Also was declined several times due to insufficient funds because they tried to withdraw more than what I had in my account.. I immediately called MoneyNetwork. They cancelled card and sent me new one and paper to file a claim. Sent it back and waited and waited! They finally send me a letter saying my claim is denied due to inconsistencies. Bullsh#t!

First off ima start by saying on only 16 I work at fast food and I work too hard my money too keep disappearing over and over and nothing is happening for me too get my money back , they keep giving me the run around every person I talk too says something diffrent and I’m sick of yaal bs I don’t have parent or nun I take care of myself yaal are some heartless bitches and I won’t my money back on my card I’m barely making over 300 dollars for somebody too keep taking and using my money but it’s ok everytime I get paid @12 that night I will be going straight too the ATM too widraw the full amount on my card ... jokes on you unhelpful ###

Will not refund 2 unauthorized transactions that happened on 12/28/17 totaling $880.00. I have been given the runaround by them for 2 1/2 months. Now they tell me my dispute is denied. Only option is to appeal which will take another 45-90 days. This place needs to be investigated. Illegal banking practices.

Terrence, apparently a supervisor in CUSTOMER SERVICE, was extremely rude when asked why I didn't receive any notice that my account had been put on hold. Told me to take my money out of their bank if their policy was an issue, which I will be doing. My card was never compromised however they decided to place a random hold on my account, not only could they not explain what caused the hold to be put in place, they refused to remove it after verifying purchases and my identity several times.I asked to speak to the fraud department and they told me the fraud department cannot be contacted by phone, only email. SCAM MUCH??

MN PUT MY CARD ON HOLD DEC 28*2017 OUT OF THE BLUE. WHEN I CALLED THEY SAID THEY NEED TO VERIFY MY ADDRESS. I SENT IN THE DOCUMENTS THEY NEEDED ON DEC 28 AND JAN 2*2018. I CALLED TO CONFIRM THEY HAD THEM, THEY ASSURED ME THEY DID AND WAS SENDING THEM OVER TO THE DEPT AND MY CARD SHOULD BE OFF HOLD WITH IN 24 TO 72 HRS. 72 HRS WAS UP ON FRIDAY JAN 5 @9 AM. HERE IT IS DEC 9TH AND MY CARD IS STILL ON HOLD AND NOW THEY ARE TELLING ME TO RESEND THE SAME DOCUMENTS AND WAIT ANOTHER 72 HRS, IM BEGINNING TO THINK THIS COMPANY IS A SCAM AND VISA KNOWS IT. IM SURE WE ARE NOT THE ONLY COMPLAINERS OF THIS SITUATION. I DONT UNDERSTAND WHY MY LICENSE AND A UTILITY IS NOT ENOUGH VARIFICATION FOR A ADDRESS. WHY DO YOU NEED MY SOCIAL? IF YOU CAN AVOID DOING BUSINESS WITH THEM, PLEASE DO TO SAVE YOURSELF A HEADACHE. I HAVE WENT AS FAR AS CALLING VISA HEADQUARTERS, AND METABANK. SO LETS SEE WHAT HAPPENS. IM SURE A RUN AROUND. LEGAL PROCEDURES WILL BE IN ORDER WHICH WILL HAVE GIVEN THEM AN ADDITIONAL 72 HRS.

I did an dispute on my card nov12th n sent forms back n in I call every day and they keep saying pending this is now December 4th still no money I need my money now are I will get an lawyer involved for pain n suffering 203.50 is due to me atm at PNC bank did not release my funds I did not loose my card I still have it

9/7/17 Someone in florida tried to take money out of my account. I immediately noticed it and called MN, they told me they placed a fraud hold on my account because they suspected fraud. Initially I was relieved thinking good they caught it. My nightmare only get worse from here. I was told to fill out a dispute form for the stole money which was $263.0. The bigger issue came when my direct deposit hit which was at midnight that night. I told the Rep I would need my money to pay all my bills for that month. The rep advised me to write a letter asking for my account to be closed and my money all to be sent to the address on file. Also to include a signed letter, with a copy of my ID. on 9/9/17, 9/13/17, 9/23/17,9/25/17 I emailed and Faxed the requested documents more than 20 times. Every phone call I would spend at least an hour repeating over and over I need my account closed and money sent to me. I would be assured the document was received and confirmed my check was being processed and on its way and again to allow 7-10 days. - as of today 10/2/17 I am still right back to these idiots asking me to resend a letter. I am so frustrated and it seems like there is no one I can talk to there that can actually get my account closed and money sent to me.

I SENT IN INFORAMTIONS MONTHS AGO ONLY TO BE TOLD I NEED TO SEND IN MORE INFORMATION. INFORMATION WAS SENT IN ON 9/21 AND WAS PROMISSED THAT ON 9/25 THAT THE HOLD ON THE CARD WILL BE LIFTED. CALLED TODAY ONLY TO BE TOLD THEY DONT HAVE THE INFORMATION AND THEN THEY HAD THE INFORMATION AND TO BE TOLD TO SEND IN MORE DOCUMENTS. EVERYONE IS ON A DIFFERENT PAGE AND TELL YOU ANYTHING TO GET YOU OFF THE PHONE. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND ANYONE WHO ASK ABOUT YOU WILL NOT BE TOLD ALL THAT I WENT THROUGH. I WILL BE GOING TO A BANK AND I DID CONTACT THE BETTER BUSINESS BUREAU. VERY DISTASTEFUL AND A DISAPPOINTMENT. I WILL NEVER DO BUSINESS WITH THIS CARD COMPNAY AGAIN.

I have had my disability check deposited onto this money network card since July of 2016. When I quick my job with Walmart March 2017, they claim they sent me a letter to prove who I am before the funds could be released. First of all I have yet to receive that letter. On Wednesday May 3, 2017 I faxed to them a copy of my drivers licence, SS number and 2 bills proving my address. I proceeded to call them the next day and was told that the information takes 2-3 business days to be updated. On Friday May 5 I called again asking about my funds and was asked to fax my Drivers License again because it could not be read. I faxed it again in its original size and one even bigger. I have called Money Network more that a dozen times, and the last time I called they are now asking me to fax all of the documents again. Why? So I can be told to wait 3 more Business Days? I have rent due and will be evicted if not paid

My money was stolen at a gas station in Santo Domingo, Domminican Republic.How did the thieves get the PIN and the card number, I was never out of the US.I have done everything the Money Network has told me to do, to return the money, but they have not returned all the monies that were stolen.It has been over 30 days, now.Fees have been charged to my card for everything from "Lost card", it was not lost...to talking to a LIVE person at Money Network.My Account summary sheets do not have the correct balances on them.I call Money Network every week and have even been to the local police to try to get my money back.Still no response, from Money Network, on the "Lost Monies".I have even contacted the Better Business Bureau in Denver Colorado to try to get this issue resolved.They need to be shut down, I agree.